IDEAS home Printed from
   My bibliography  Save this article

Understanding Continuance of Using VoIP Applications to Improve Intercultural Communication: Information and System Quality Perspectives


  • Charlie C. Chen

    (Appalachian State University, USA)

  • Alanah Mitchell

    (Appalachian State University, USA)

  • Scott Hunsinger

    (Appalachian State University, USA)


Voice over Internet Protocol (VoIP) is a cost-effective medium to help learners improve their intercultural communication competency. However, the proliferation of VoIP applications has not accelerated the mass adoption of VoIP technology by users for the purposes of intercultural communication training. This study investigates the possibility of using VoIP technology as a learning tool to educate and train individuals to improve their intercultural communication. The perspectives of information and system qualities are adopted to investigate how to enhance users’ satisfaction and intention to reuse a VoIP technology for intercultural communication competencies. Information quality, system quality, and perceived task technology fit are important predictors of satisfaction. Satisfied users are more likely to continue using a VoIP technology. To test the authors’ expectations, 93 American and 45 Taiwanese subjects participated in a four-week experiment to virtually converse with each other via a VoIP technology (i.e., Skype). After working together one-on-one to communicate, participants completed a survey, resulting in 116 valid data points for analysis. The authors’ findings provide grounds for theoretical and practical implications concerning the adoption of VoIP technology by users as an e-learning tool.

Suggested Citation

  • Charlie C. Chen & Alanah Mitchell & Scott Hunsinger, 2012. "Understanding Continuance of Using VoIP Applications to Improve Intercultural Communication: Information and System Quality Perspectives," International Journal of Social and Organizational Dynamics in IT (IJSODIT), IGI Global, vol. 2(1), pages 1-16, January.
  • Handle: RePEc:igg:jsodit:v:2:y:2012:i:1:p:1-16

    Download full text from publisher

    File URL:
    Download Restriction: no

    More about this item


    Access and download statistics


    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:igg:jsodit:v:2:y:2012:i:1:p:1-16. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Journal Editor). General contact details of provider: .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.