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Quality of Services in Indian Telecom Sector: Users’ Perception— An Assessment

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  • G V Chalam

Abstract

This study deals with growth, working and types of services provided by the Andhra Pradesh Telecom circle in macro environment with special reference to Guntur district. In this context, an attempt is made to collect the opinions of telecom users in Guntur district to assess the quality of services rendered by the telecom department. The findings of the study reveal that the expectations of the telecom users are high among the subscribers of recent times because of their sense of time vs. money value and awareness of their rights. Finally, the study concludes that almost 94% of the subscribers are satisfied with the overall quality of services provided by the telecom department in Guntur district. The basic motto of the telecom department is to provide ultimate services to its customers against the present competition from the private sector. In this direction, it is doing its best to acquire and retain its new and old customers.

Suggested Citation

  • G V Chalam, 2005. "Quality of Services in Indian Telecom Sector: Users’ Perception— An Assessment," The IUP Journal of Managerial Economics, IUP Publications, vol. 0(2), pages 77-93, May.
    • Handle: RePEc:icf:icfjme:v:03:y:2005:i:2:p:77-93
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