Service quality models in banking: a review
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- Suddin Lada & Geoffrey Harvey Tanakinjal & Hanudin Amin, 2009. "Predicting intention to choosehalal products using theory of reasoned action," International Journal of Islamic and Middle Eastern Finance and Management, Emerald Group Publishing, vol. 2(1), pages 66-76, April.
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- Saba Gulzar & Syed Karamatullah Hussani, 2012. "Effects of Non-Pecuniary Rewards on Employee Delight," KASBIT Business Journals, Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 5, pages 48-55, December.
- Jaya Sangeetha, 2017. "Development of Scale for Service Quality, Satisfaction and Behavioral intentions: Middle Eastern Context," Advances in Management and Applied Economics, SCIENPRESS Ltd, vol. 7(2), pages 1-4.
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KeywordsBanking; SERVQUAL; Customer satisfaction; Customer services quality; Customer behaviour; Electronic channels;
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