Assessment of after-sales service behaviors of Ethiopia Telecom customers
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- Murali, S. & Pugazhendhi, S. & Muralidharan, C., 2016. "Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty â€“ A case study of home appliances business," Journal of Retailing and Consumer Services, Elsevier, vol. 30(C), pages 67-83.
- Nicoleta ISAC & Magdalena RADULESCU, 2014. "Analysis Of The Consumers’ Satisfaction For Quality Dacia’ Cars," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 13(1), pages 55-61.
- Nicoleta ISAC, 2016. "Consumer Behavior – Reference Element For Market Trends Of Automobile In Romania," Scientific Bulletin - Economic Sciences, University of Pitesti, vol. 15(2), pages 46-53.
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KeywordsAfter-sales service; Customer satisfaction; Service failures; Ethiopia; Telecommunication services;
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