IDEAS home Printed from https://ideas.repec.org/a/taf/cjutxx/v22y2015i2p85-101.html
   My bibliography  Save this article

Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam

Author

Listed:
  • João Romão
  • Eveline van Leeuwen
  • Bart Neuts
  • Peter Nijkamp

Abstract

E-services are increasingly important communication tools for tourism providers but not all tourists prefer the same type of services. This work compares the preferences for e-services according to the characteristics of tourists and the implications on their expenditures during travel to the cities of Amsterdam and Leipzig. In addition, the determinants of satisfaction and loyalty according to the characteristics and motivations of the visitors in these cities are analyzed. Despite some important common tendencies, most of the relations under analysis in both structural models did not provide identical results for these two cities, emphasizing the heterogeneity of tourism destinations.

Suggested Citation

  • João Romão & Eveline van Leeuwen & Bart Neuts & Peter Nijkamp, 2015. "Tourist Loyalty and Urban E-Services: A Comparison of Behavioral Impacts in Leipzig and Amsterdam," Journal of Urban Technology, Taylor & Francis Journals, vol. 22(2), pages 85-101, April.
    • Handle: RePEc:taf:cjutxx:v:22:y:2015:i:2:p:85-101
    DOI: 10.1080/10630732.2015.1018724
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1080/10630732.2015.1018724
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1080/10630732.2015.1018724?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Maria Francesca Cracolici & Peter Nijkamp & Piet Rietveld, 2008. "Assessment of Tourism Competitiveness by Analysing Destination Efficiency," Tourism Economics, , vol. 14(2), pages 325-342, June.
    2. Irene Daskalopoulou & Anastasia Petrou, 2009. "Urban Tourism Competitiveness: Networks and the Regional Asset Base," Urban Studies, Urban Studies Journal Limited, vol. 46(4), pages 779-801, April.
    3. Caragliu, A. & Del Bo, C. & Nijkamp, P., 2009. "Smart cities in Europe," Serie Research Memoranda 0048, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    4. Aldebert, Bénédicte & Dang, Rani J. & Longhi, Christian, 2011. "Innovation in the tourism industry: The case of Tourism@," Tourism Management, Elsevier, vol. 32(5), pages 1204-1213.
    5. Chen, Ching-Fu & Chen, Fu-Shian, 2010. "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists," Tourism Management, Elsevier, vol. 31(1), pages 29-35.
    6. João Romão & Bart Neuts & Peter Nijkamp & Eveline van Leeuwen, 2015. "Culture, Product Differentiation and Market Segmentation: A Structural Analysis of the Motivation and Satisfaction of Tourists in Amsterdam," Tourism Economics, , vol. 21(3), pages 455-474, June.
    7. Bénédicte Aldebert & Rani Jeanne Dang & Christian Longhi, 2011. "Innovation in the tourism industry : the case of tourism@," Post-Print halshs-00721551, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Andrea Ciacci & Enrico Ivaldi & Reyes González-Relaño, 2021. "A Partially Non-Compensatory Method to Measure the Smart and Sustainable Level of Italian Municipalities," Sustainability, MDPI, vol. 13(1), pages 1-24, January.
    2. Karima Kourtit & Peter Nijkamp & João Romão, 2019. "Cultural Heritage Appraisal by Visitors to Global Cities: The Use of Social Media and Urban Analytics in Urban Buzz Research," Sustainability, MDPI, vol. 11(12), pages 1-21, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Bart Neuts & João Romão & Eveline van Leeuwen & Peter Nijkamp, 2013. "Describing the Relationships between Tourist Satisfaction and Destination Loyalty in a Segmented and Digitalized Market," Tourism Economics, , vol. 19(5), pages 987-1004, October.
    2. Christian Longhi & Sylvie Rochhia, 2015. "Long tails in the tourism industry : towards knowledge intensive service suppliers," Working Papers halshs-01248302, HAL.
    3. Altintas, Gulsun & Ambrosini, Véronique & Gudergan, Siegfried, 2022. "MNE dynamic capabilities in (un)related diversification," Journal of International Management, Elsevier, vol. 28(1).
    4. Tsai, Chieh-Yuan & Chang, Hui-Ting & Kuo, Ren Jieh, 2017. "An ant colony based optimization for RFID reader deployment in theme parks under service level consideration," Tourism Management, Elsevier, vol. 58(C), pages 1-14.
    5. Jeou-Shyan Horng & Chung-Jen Wang & Chih-Hsing Liu & Sheng-Fang Chou & Chang-Yen Tsai, 2016. "The Role of Sustainable Service Innovation in Crafting the Vision of the Hospitality Industry," Sustainability, MDPI, vol. 8(3), pages 1-18, March.
    6. Foris Diana & Matei Cristina-Alexandra & Foris Tiberiu, 2021. "Exploring Solutions and the Role of GDS Technology in Crossing the Current Pandemic Context in Tourism," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 11(1), pages 91-101, December.
    7. Christian Longhi & Marcello M. Mariani & Sylvie Rochhia, 2016. "Sharing and Tourism: The Rise of New Markets in Transport," GREDEG Working Papers 2016-01, Groupe de REcherche en Droit, Economie, Gestion (GREDEG CNRS), Université Côte d'Azur, France.
    8. Angelo Presenza & Antonio Messeni Petruzzelli & Angelo Natalicchio, 2019. "Business Model Innovation for Sustainability. Highlights from the Tourism and Hospitality Industry," Sustainability, MDPI, vol. 11(1), pages 1-5, January.
    9. Zhang, Shu-Ning & Li, Yong-Quan & Liu, Chih-Hsing & Ruan, Wen-Qi, 2021. "Does live performance play a critical role in building destination brand equity — A mixed-method study of “Impression Dahongpao"," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    10. Benxiang Zeng, 2017. "Cultural Centre, Destination Cultural Offer and Visitor Satisfaction," Sustainability, MDPI, vol. 9(11), pages 1-12, October.
    11. Dalia Streimikiene & Biruta Svagzdiene & Edmundas Jasinskas & Arturas Simanavicius, 2021. "Sustainable tourism development and competitiveness: The systematic literature review," Sustainable Development, John Wiley & Sons, Ltd., vol. 29(1), pages 259-271, January.
    12. Barros, Carlos Pestana & Botti, Laurent & Peypoch, Nicolas & Robinot, Elisabeth & Solonandrasana, Bernardin & A., George Assaf, 2011. "Performance of French destinations: Tourism attraction perspectives," Tourism Management, Elsevier, vol. 32(1), pages 141-146.
    13. Oltean Flavia Dana, 2013. "An Empirical Research Regarding Information Technology in Hospitality Industry: A Case Study from Mures County," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 3(6), pages 1-8, December.
    14. Sonia Cruz-Ros & Diana L. Guerrero-Sánchez & Maria-Jose Miquel-Romero, 2021. "Absorptive capacity and its impact on innovation and performance: findings from SEM and fsQCA," Review of Managerial Science, Springer, vol. 15(2), pages 235-249, February.
    15. Canh Phuc Nguyen & Christophe Schinckus & Thanh Dinh Su, 2020. "Economic policy uncertainty and demand for international tourism: An empirical study," Tourism Economics, , vol. 26(8), pages 1415-1430, December.
    16. Tonino Pencarelli, 2020. "The digital revolution in the travel and tourism industry," Information Technology & Tourism, Springer, vol. 22(3), pages 455-476, September.
    17. Amador Durán-Sánchez & José Álvarez-García & María de la Cruz del Río-Rama & Beatriz Rosado-Cebrián, 2019. "Science Mapping of the Knowledge Base on Tourism Innovation," Sustainability, MDPI, vol. 11(12), pages 1-17, June.
    18. Cem Işık & Ekrem Aydın & Tarik Dogru & Abdul Rehman & Ercan Sirakaya-Turk & Deniz Karagöz, 2022. "Innovation Research in Tourism and Hospitality Field: A Bibliometric and Visualization Analysis," Sustainability, MDPI, vol. 14(13), pages 1-21, June.
    19. Ana B. Casado-Díaz & Leonor M. Pérez-Naranjo & Ricardo Sellers-Rubio, 2017. "Aggregate consumer ratings and booking intention: the role of brand image," Service Business, Springer;Pan-Pacific Business Association, vol. 11(3), pages 543-562, September.
    20. Bart Neuts & João Romão & Peter Nijkamp & Eveline Leeuwen, 2013. "Digital destinations in the tourist sector: a path model for the impact of e-services on tourist expenditures in Amsterdam," Letters in Spatial and Resource Sciences, Springer, vol. 6(2), pages 71-80, July.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:cjutxx:v:22:y:2015:i:2:p:85-101. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/cjut20 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.