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Multi-grounded action research

Author

Listed:
  • Göran Goldkuhl

    (Linköping University
    Uppsala University)

  • Stefan Cronholm

    (University of Borås)

  • Mikael Lind

    (Research Institutes of Sweden (RISE)
    Chalmers University of Technology)

Abstract

The research approach of multi-grounded action research (MGAR) is presented and analyzed. This is based on a review of issues and concerns in information systems action research. MGAR builds on the epistemological principles of multi-grounding. This combines empirical, theoretical and internal grounding. The multi-grounded approach builds on elements from grounded theory; i.e. building theory inductively from data through coding procedures, but it also comprises an abductive use of extant theory. MGAR is described through six knowledge contributions: (1) the MGAR process model, (2) the MGAR knowledge model, (3) the MGAR theory model, (4) the principle of the multi-grounded change outcome, (5) the principle of the multi-grounded theory outcome and (6) the principle of mutuality of purposes. MGAR has been applied in an IT service management (ITSM) case, which serves an illustration and a validation of MGAR. In this MGAR case, the improvement of ITSM has been conducted and studied through a multi-organizational setting. In the case, there was a special focus on the service quality of IT services and the relations between service providers and customers.

Suggested Citation

  • Göran Goldkuhl & Stefan Cronholm & Mikael Lind, 2020. "Multi-grounded action research," Information Systems and e-Business Management, Springer, vol. 18(2), pages 121-156, June.
    • Handle: RePEc:spr:infsem:v:18:y:2020:i:2:d:10.1007_s10257-020-00469-1
    DOI: 10.1007/s10257-020-00469-1
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    References listed on IDEAS

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    1. Stephen L. Vargo & Robert F. Lusch, 2016. "Institutions and axioms: an extension and update of service-dominant logic," Journal of the Academy of Marketing Science, Springer, vol. 44(1), pages 5-23, January.
    2. Margareta Hult & Sven‐Åke Lennung, 1980. "Towards A Definition Of Action Research: A Note And Bibliography," Journal of Management Studies, Wiley Blackwell, vol. 17(2), pages 241-250, May.
    3. Aileen Cater-Steel, 2009. "IT Service Departments Struggle to Adopt a Service-Oriented Philosophy," International Journal of Information Systems in the Service Sector (IJISSS), IGI Global, vol. 1(2), pages 69-77, April.
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