The Unreliability of Online Review Mechanisms
Author
Abstract
Suggested Citation
DOI: 10.1007/s10603-022-09514-7
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Dina Mayzlin & Yaniv Dover & Judith Chevalier, 2014.
"Promotional Reviews: An Empirical Investigation of Online Review Manipulation,"
American Economic Review, American Economic Association, vol. 104(8), pages 2421-2455, August.
- Dina Mayzlin & Yaniv Dover & Judith A. Chevalier, 2012. "Promotional Reviews: An Empirical Investigation of Online Review Manipulation," NBER Working Papers 18340, National Bureau of Economic Research, Inc.
- King, Robert Allen & Racherla, Pradeep & Bush, Victoria D., 2014. "What We Know and Don't Know About Online Word-of-Mouth: A Review and Synthesis of the Literature," Journal of Interactive Marketing, Elsevier, vol. 28(3), pages 167-183.
- Liran Einav & Chiara Farronato & Jonathan Levin, 2016.
"Peer-to-Peer Markets,"
Annual Review of Economics, Annual Reviews, vol. 8(1), pages 615-635, October.
- Liran Einav & Chiara Farronato & Jonathan Levin, "undated". "Peer-to-Peer Markets," Discussion Papers 15-029, Stanford Institute for Economic Policy Research.
- Liran Einav & Chiara Farronato & Jonathan Levin, 2015. "Peer-to-Peer Markets," NBER Working Papers 21496, National Bureau of Economic Research, Inc.
- Benjamin Edelman, 2017. "The market design and policy of online review platforms," Oxford Review of Economic Policy, Oxford University Press and Oxford Review of Economic Policy Limited, vol. 33(4), pages 635-649.
- Chris Nosko & Steven Tadelis, 2015. "The Limits of Reputation in Platform Markets: An Empirical Analysis and Field Experiment," NBER Working Papers 20830, National Bureau of Economic Research, Inc.
- Hunold, Matthias & Kesler, Reinhold & Laitenberger, Ulrich, 2018.
"Hotel rankings of online travel agents, channel pricing and consumer protection,"
DICE Discussion Papers
300, Heinrich Heine University Düsseldorf, Düsseldorf Institute for Competition Economics (DICE).
- Hunold, Matthias & Kesler, Reinhold & Laitenberger, Ulrich, 2018. "Hotel rankings of online travel agents, channel pricing, and consumer protection," ZEW Discussion Papers 18-059, ZEW - Leibniz Centre for European Economic Research.
- Matthias Hunold & Reinhold Kesler & Ulrich Laitenberger, 2019. "Hotel Rankings of Online Travel Agents, Channel Pricing and Consumer Protection," Post-Print hal-02163741, HAL.
- Thakur, Rakhi, 2018. "Customer engagement and online reviews," Journal of Retailing and Consumer Services, Elsevier, vol. 41(C), pages 48-59.
- Bettina Lis & Christian Neßler, 2014. "Electronic Word of Mouth," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 6(1), pages 63-65, February.
- Yubo Chen & Jinhong Xie, 2008. "Online Consumer Review: Word-of-Mouth as a New Element of Marketing Communication Mix," Management Science, INFORMS, vol. 54(3), pages 477-491, March.
- Guo, Yue & Barnes, Stuart J. & Jia, Qiong, 2017. "Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation," Tourism Management, Elsevier, vol. 59(C), pages 467-483.
- Willem Boom, 2011. "Price Intransparency, Consumer Decision Making and European Consumer Law," Journal of Consumer Policy, Springer, vol. 34(3), pages 359-376, September.
- Michael Luca & Georgios Zervas, 2016. "Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud," Management Science, INFORMS, vol. 62(12), pages 3412-3427, December.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Young Joon Park & Jaewoo Joo & Charin Polpanumas & Yeujun Yoon, 2021. "“Worse Than What I Read?” The External Effect of Review Ratings on the Online Review Generation Process: An Empirical Analysis of Multiple Product Categories Using Amazon.com Review Data," Sustainability, MDPI, vol. 13(19), pages 1-22, September.
- Sherry He & Brett Hollenbeck & Davide Proserpio, 2022.
"The Market for Fake Reviews,"
Marketing Science, INFORMS, vol. 41(5), pages 896-921, September.
- He, Sherry & Hollenbeck, Brett & Proserpio, Davide, 2021. "The Market for Fake Reviews," MPRA Paper 105507, University Library of Munich, Germany.
- Apostolos Filippas & John J. Horton & Richard J. Zeckhauser, 2020.
"Owning, Using, and Renting: Some Simple Economics of the “Sharing Economy”,"
Management Science, INFORMS, vol. 66(9), pages 4152-4172, September.
- Horton, John J. & Zeckhauser, Richard J., 2016. "Owning, Using and Renting: Some Simple Economics of the "Sharing Economy"," Working Paper Series 16-007, Harvard University, John F. Kennedy School of Government.
- John J. Horton & Richard J. Zeckhauser, 2016. "Owning, Using and Renting: Some Simple Economics of the "Sharing Economy"," NBER Working Papers 22029, National Bureau of Economic Research, Inc.
- Dominik Gutt & Jürgen Neumann & Steffen Zimmermann & Dennis Kundisch & Jianqing Chen, 2018. "Design of Review Systems - A Strategic Instrument to shape Online Review Behavior and Economic Outcomes," Working Papers Dissertations 42, Paderborn University, Faculty of Business Administration and Economics.
- Paul Belleflamme & Martin Peitz, 2018.
"Inside the Engine Room of Digital Platforms: Reviews, Ratings, and Recommendations,"
Working Papers
halshs-01714549, HAL.
- Paul Belleflamme & Martin Peitz, 2018. "Inside the engine room of digital platforms: Reviews, ratings, and recommendations," CRC TR 224 Discussion Paper Series crctr224_2018_004, University of Bonn and University of Mannheim, Germany.
- Paul Belleflamme & Martin Peitz, 2018. "Inside the Engine Room of Digital Platforms: Reviews, Ratings, and Recommendations," AMSE Working Papers 1806, Aix-Marseille School of Economics, France.
- Sungsik Park & Woochoel Shin & Jinhong Xie, 2021. "The Fateful First Consumer Review," Marketing Science, INFORMS, vol. 40(3), pages 481-507, May.
- Lingfang (Ivy) Li & Steven Tadelis & Xiaolan Zhou, 2020.
"Buying reputation as a signal of quality: Evidence from an online marketplace,"
RAND Journal of Economics, RAND Corporation, vol. 51(4), pages 965-988, December.
- Lingfang (Ivy) Li & Steven Tadelis & Xiaolan Zhou, 2016. "Buying Reputation as a Signal of Quality: Evidence from an Online Marketplace," NBER Working Papers 22584, National Bureau of Economic Research, Inc.
- Gesche, Tobias, 2018. "Reference Price Shifts and Customer Antagonism: Evidence from Reviews for Online Auctions," VfS Annual Conference 2018 (Freiburg, Breisgau): Digital Economy 181650, Verein für Socialpolitik / German Economic Association.
- Apostolos Filippas & John J. Horton & Joseph M. Golden, 2022. "Reputation Inflation," Marketing Science, INFORMS, vol. 41(4), pages 733-745, July.
- Georgios Zervas & Davide Proserpio & John W. Byers, 2021. "A first look at online reputation on Airbnb, where every stay is above average," Marketing Letters, Springer, vol. 32(1), pages 1-16, March.
- Aishwarya Deep Shukla & Guodong (Gordon) Gao & Ritu Agarwal, 2021. "How Digital Word-of-Mouth Affects Consumer Decision Making: Evidence from Doctor Appointment Booking," Management Science, INFORMS, vol. 67(3), pages 1546-1568, March.
- Weijia (Daisy) Dai & Ginger Jin & Jungmin Lee & Michael Luca, 2018.
"Aggregation of consumer ratings: an application to Yelp.com,"
Quantitative Marketing and Economics (QME), Springer, vol. 16(3), pages 289-339, September.
- Weijia Dai & Ginger Z. Jin & Jungmin Lee & Michael Luca, 2012. "Aggregation of Consumer Ratings: An Application to Yelp.com," NBER Working Papers 18567, National Bureau of Economic Research, Inc.
- Weijia Dai & Ginger Jin & Jungmin Lee & Michael Luca, 2012. "Aggregation of Consumer Ratings: An Application to Yelp.com," Harvard Business School Working Papers 13-042, Harvard Business School, revised Nov 2017.
- Zibo Liu & Zhijie Lin & Ying Zhang & Yong Tan, 2022. "The Signaling Effect of Sampling Size in Physical Goods Sampling Via Online Channels," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 529-546, February.
- Peitz, Martin & Schwalbe, Ulrich, 2016. "Zwischen Sozialromantik und Neoliberalismus: Zur Ökonomie der Sharing-Economy," ZEW Discussion Papers 16-033, ZEW - Leibniz Centre for European Economic Research.
- Guo, Qiaozhen & Chen, Ying-Ju & Huang, Wei, 2022. "Dynamic pricing of new experience products with dual-channel social learning and online review manipulations," Omega, Elsevier, vol. 109(C).
- Andrey Fradkin & David Holtz, 2023. "Do Incentives to Review Help the Market? Evidence from a Field Experiment on Airbnb," Marketing Science, INFORMS, vol. 42(5), pages 853-865, September.
- Könsgen, Raoul & Schaarschmidt, Mario & Ivens, Stefan & Munzel, Andreas, 2018. "Finding Meaning in Contradiction on Employee Review Sites — Effects of Discrepant Online Reviews on Job Application Intentions," Journal of Interactive Marketing, Elsevier, vol. 43(C), pages 165-177.
- Plotkina, Daria & Munzel, Andreas & Pallud, Jessie, 2020. "Illusions of truth—Experimental insights into human and algorithmic detections of fake online reviews," Journal of Business Research, Elsevier, vol. 109(C), pages 511-523.
- Foster, Joshua, 2022. "How rating mechanisms shape user search, quality inference and engagement in online platforms: Experimental evidence," Journal of Business Research, Elsevier, vol. 142(C), pages 791-807.
- Koukova, Nevena T. & Wang, Rebecca Jen-Hui & Isaac, Mathew S., 2023. "“If you loved our product”: Do conditional review requests harm retailer loyalty?," Journal of Retailing, Elsevier, vol. 99(1), pages 85-101.
More about this item
Keywords
Online reviews; Online platforms; EU consumer law; Consumer information;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:jcopol:v:45:y:2022:i:3:d:10.1007_s10603-022-09514-7. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.