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Strategic dilemmas when managing cyber attacks

Author

Listed:
  • Kaschner, Holger

    (DCSO Deutsche Cyber-Sicherheitsorganisation GmbH, Germany)

Abstract

Cyber attacks have a significant business impact, with the potential to escalate into crises if poorly managed. A recurring pattern is strategic dilemmas that cannot be resolved satisfactorily. Some dilemmas are more pronounced, others less so, and therefore often catch decision-makers unprepared, leaving only bad options for decision-making. Something that all dilemmas have in common is that the associated decisions can have a lasting impact on relationships with stakeholders. This paper introduces four recurring dilemmas; shows the typical considerations; lists options for mitigating these dilemmas; and describes the basic requirements for implementing mitigations. The dilemmas and options, in turn, are rooted in the organisation-specific design of: cyber security incident management and response; IT service continuity and disaster recovery management; business continuity management; and crisis management and communication.

Suggested Citation

  • Kaschner, Holger, 2024. "Strategic dilemmas when managing cyber attacks," Journal of Business Continuity & Emergency Planning, Henry Stewart Publications, vol. 17(4), pages 323-335, June.
    • Handle: RePEc:aza:jbcep0:y:2024:v:17:i:4:p:323-335
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    More about this item

    Keywords

    crisis management; crisis communication; strategy; cyber security; cyber attack; resilience;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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