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The Service Industries Journal
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2010, Volume 31, Issue 11
- 1793-1798 Pricing of card payment services in Scandinavian banking: a comment
by Leo Van Hove - 1799-1807 Reply to: pricing of card payment services in Scandinavian banking: a comment, by Leo Van Hove
by Magnus Willesson - 1809-1823 Conceptualizing and managing service supply chains
by Mihalis Giannakis - 1825-1847 FMEA-based portfolio approach to service productivity improvement
by Youngjung Geum & Juneseuk Shin & Yongtae Park - 1849-1870 Operations flexibility and outsourcing benefits: an empirical study in service firms
by Daniel Arias-Aranda & Oscar F. Bustinza & Vanesa Barrales-Molina - 1871-1885 Risk-adjusted efficiency of the insurance industry: evidence from China
by Wei Huang & Joseph C. Paradi - 1887-1902 An examination of key factors influencing bancassurance success -- Taiwan and mainland China evidence
by Chiang Ku Fan & Chen-Liang Cheng
2010, Volume 31, Issue 10
- 1567-1572 Relationship between tourism and economic growth
by Edward Nissan & Miguel-Angel Galindo & María Teresa Méndez - 1573-1587 Online visibility as a source of competitive advantage for small- and medium-sized tourism accommodation enterprises
by Steve Smithson & Carlos Alberto Devece & Rafael Lapiedra - 1589-1601 Half a century of mass tourism: evolution and expectations
by Rosa María Gonz�lez Tirados - 1603-1612 An innovative regime switching model to forecast Taiwan tourism demand
by Kun-Huang Huarng & Tiffany Hui-Kuang Yu & Francesc Solé Parellada - 1613-1625 How to create information management capabilities through web 2.0
by Fiona Carmichael & Daniel Palacios-Marques & Ignacio Gil-Pechuan - 1627-1643 Applicability of global value chains analysis to tourism: issues of governance and upgrading
by Pilar Tejada & Francisco J. Santos & Joaquín Guzm�n - 1645-1657 Cultural compatibility in internal knowledge transfers: an application to hotel chain growth
by Desiderio Juan García-Almeida & Mercé Bernardo-Vilamitjana & Esther Hormiga & Jaume Valls-Pasola - 1659-1668 Influence of tourist sector structure on motivations of heritage tourists
by Luca Secondi & María Leticia Meseguer-Santamaría & Jose Mondéjar-Jiménez & Manuel Vargas-Vargas - 1669-1682 What do we know about outsourcing in hotels?
by Reyes Gonzalez & Juan Llopis & Jose Gasco - 1683-1698 Understanding travel expenditure by means of market segmentation
by Bo Svensson & Pilar Moreno & Domingo Martín
2010, Volume 31, Issue 4
- 513-526 Determinants of the export behaviour of German business services companies
by Alexander Eickelpasch & Alexander Vogel - 527-544 Implementation and effectiveness of strategic actions used to reduce customer variability
by Ching-Chow Yang - 545-558 Managing service subsidiaries through an innovation perspective: a case of standard interpretation in multinational hotels
by Sawitree Sutthijakra - 559-580 Public--private partnership and regional productivity in the UK
by José Luis Navarro-Espigares & José Aureliano Martín-Segura - 581-595 The balance between bricolage and innovation: management dilemmas in sustainable public innovation
by Lars Fuglsang & Flemming S�rensen - 597-612 Services in the Detroit regional economy: implications for a city in transition
by Ellen D. Harpel - 613-628 Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises
by Ayham A.M. Jaaron & Chris J. Backhouse - 629-641 Revenue creation: business models for product-related services in international markets -- the case of Zwick GmbH & Co. KG
by Daniel Z�hringer & Jochen Niederberger & Knut Blind & Alexander Schletz - 643-656 Influence of entry modes and relationship modes on business services internationalisation
by Jean Philippe & Pierre-Yves Léo
2010, Volume 31, Issue 1
- 7-20 Innovation in services industries: current and future trends
by L. M. Castro & Angeles Montoro-Sanchez & Marta Ortiz-De-Urbina-Criado - 21-38 The innovative future of service industries: (anti-)globalization and commensuration
by Carla C.J.M. Millar & Chong Ju Choi - 39-58 Which services support research activities at universities?
by Itxaso del-Palacio & Francesc Sole & Jasmina Berbegal - 59-78 The future of services in a globalized economy
by Edward Nissan & Miguel-Angel Galindo & Maria Teresa Méndez - 79-89 Internet software and services: past and future
by Kun-Huang Huarng & Tiffany Hui-Kuang Yu - 91-105 An overview of revenue management in service industries: an application to car parks
by José Guadix & Luis Onieva & Jes�s Mu�uzuri & Pablo Cortés - 107-122 Entry mode choice in the internationalisation of the hotel industry: a holistic approach
by Fidel Le�n-Darder & Cristina Villar-García & José Pla-Barber - 123-131 Culture and purpose of Web 2.0 service adoption: a study in the USA, Korea and Spain
by SeongBae Lim & Daniel Palacios-Marques
2010, Volume 30, Issue 14
- 2289-2292 Introduction
by Domingo Ribeiro Soriano
2010, Volume 30, Issue 13
- 2111-2113 Introduction
by Domingo Ribeiro Soriano
2010, Volume 30, Issue 12
- 1935-1937 Introduction
by Domingo Ribeiro Soriano
2010, Volume 30, Issue 4
- 477-478 Foreword
by Walter Ganz
2009, Volume 31, Issue 11
- 1703-1724 The elusive effect of bank size on profits
by Meng-Wen Wu & Chung-Hua Shen - 1725-1747 Healthier for whom? Technological service improvement in the healthcare industry
by Yaron Timmor & Talia Rymon & Tali Gal
2009, Volume 31, Issue 9
- 1385-1404 Impacts of the borrower's attributes, loan contract contents, and collateral characteristics on mortgage loan default
by Tyrone T. Lin & Chia-Chi Lee & Chun-Hung Chen - 1405-1427 Strategic alignment and performance: Brazilian companies in the medical diagnostics sector
by Vanderli Correia Prieto & Marly Monteiro de Carvalho - 1429-1449 Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry
by Pim Den Hertog & Fa�z Gallouj & Jeroen Segers - 1451-1469 Mimetic isomorphism and its effect on merger and acquisition activities in Taiwanese financial industries
by Jen-Jen Tseng & Ping-Hung Chou - 1471-1488 Analysing the effect of environmental factors on service performance
by Ricardo Sellers & Juan Luis Nicolau - 1489-1503 Improving competitiveness through city marketing in Spanish hotels
by Juan Gabriel Cegarra Navarro & Aurora Martinez-Martinez - 1505-1517 Social responsibility in youth service organizations: Hong Kong evidence
by Kris Law - 1519-1532 The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by Muslim Amin & Zaidi Isa & Rodrigue Fontaine - 1533-1547 Testing for convergence in bank efficiency: a cross-country analysis
by Arman Kösedağ & Meltem Denizel & �znur �zdemir - 1549-1559 Bayesian cost efficiency of Luanda, Angola hotels
by A. George Assaf & C. Barros
2009, Volume 31, Issue 8
- 1195-1217 Reacting to the demands of service work: emotional resistance in the Coaching Inn Company
by Peter John Sandiford & Diane Seymour - 1219-1235 The preparedness of critical success factors of IT service management and its effect on performance
by Ming-Shian Wu & Sun-Jen Huang & Li-Wei Chen - 1237-1255 How supermarket chains in Taiwan select suppliers of fresh fruit and vegetables via direct purchasing
by Pei-Chun Lin & Liang-Shan Wu - 1257-1278 Disentangling sector and status effects in German employment growth
by Sabine Klinger & Katja Wolf - 1279-1291 Does international specialization in producer services warrant sustainable growth?
by Seo Hwan-Joo & Lee Young Soo & Kim HanSung - 1293-1310 The effect of trust, channel technology, and transaction type on the adoption of self-service bank channels
by Sergios Dimitriadis & Nikolaos Kyrezis - 1311-1325 Medical error reduction: the effect of employee satisfaction with organizational support
by DonHee Lee & Sang M. Lee & Marc J. Schniederjans - 1327-1345 Modelling job stress as a mediating role in predicting turnover intention
by Mei-Fang Chen & Chieh-Peng Lin & Gin-Yen Lien - 1347-1363 Perceived customer contact centre quality: conceptual foundation and scale development
by Zanna van Dun & Josée Bloemer & J�rg Henseler - 1365-1380 Mediating and moderating processes in the relation between problem customer perceptions and work--family conflict
by Hsiu-Hua Hu & Chin-Tien Hsu & Wen-Ruey Lee & Jui-Huang Chang & Meng-Hui Hsu
2009, Volume 31, Issue 7
- 1015-1031 Exporter performance in the German business services sector
by Alexander Vogel - 1033-1047 Middle managers' perception of subordinates' customer orientation in the banking sector
by Leonidas A. Zampetakis - 1049-1062 Developing an effective strategic mix of corporate philanthropy
by Namin Kim & EuiSik Cho & Youngchan Kim & Moonkyu Lee - 1063-1074 Why do banks join loan syndications? The case of participant banks
by Yener Altunbaş & Alper Kara - 1075-1092 Please smile, the CCTV is running!
by Tsung-Chi Liu & Cheng-Feng Chen - 1093-1107 Factors affecting successful innovation by content-layer firms in Korea
by Junseok Hwang & Seunghyun Kim - 1109-1123 Logistics service quality and buyer--customer relationships: the moderating role of technology in B2B and B2C contexts
by Irene Gil-Saura & Maria Eugenia Ruiz-Molina - 1125-1142 Similarities and differences between self-assessment approaches in public services in higher education institutions
by Juan José Tarí - 1143-1163 Liberalisation, privatisation and the productivity of Egyptian banks: a non-parametric approach
by Meryem Duygun Fethi & Mohamed Shaban & Thomas Weyman-Jones - 1165-1190 Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
by Joaquin Aldas-Manzano & Carla Ruiz-Mafe & Silvia Sanz-Blas & Carlos Lassala-Navarré
2009, Volume 31, Issue 6
- 851-862 The effect of corporate reputations on customer perceptions and cross-buying intentions
by Shih-Ping Jeng - 863-876 A re-examination of the antecedents and impact of customer participation in service
by Cedric Hsi-Jui Wu - 877-895 Evaluating cultural industries: investigating visitors' satisfaction in theatres
by Sabine Boerner & Volker Moser & Johanna Jobst - 897-910 Entrepreneurial orientation, access to financial resources, and product performance in the Greek commercial TV industry
by Leonidas A. Zampetakis & Melina Vekini & Vassilis Moustakis - 911-928 Personal ties, reciprocity, competitive intensity, and performance of the strategic alliances in Taiwan's travel industry
by Sheng-Hshiung Tsaur & Chih-Hung Wang - 929-939 Identifying key factors affecting consumers' choice of wealth management services: an AHP approach
by Vincent F. Yu & Hsiu-I Ting - 941-957 A pragmatic service typology: capturing the distinctive dynamics of services in time and space
by Johannes Gl�ckler & Ingmar Hammer - 959-973 Airline catering service operation, schedule nervousness and collective efficacy on performance: Hong Kong evidence
by Kris M.Y. Law - 975-996 Dealer spread and portfolio selection under price risks: evidence from the gold service industry
by Jin-Ray Lu - 997-1009 Founding scale and survival: double-edged effects of corporate sponsorship
by Hsien-Jui Chung & Hsuan Lo & Chun-Chung Chen
2009, Volume 31, Issue 5
- 661-677 Dynamics of experience service innovation: innovation as a guided activity -- results from a Danish survey
by Lars Fuglsang & Jon Sundbo & Flemming S�rensen - 679-693 Whiteness, ethnic minorities and advertising in travel brochures
by Dawn Burton & Mary Klemm - 695-711 Financial service sector performance measurement model: AHP sensitivity analysis and balanced scorecard approach
by Cheng-Ru Wu & Chin-Tsai Lin & Pei-Hsuan Tsai - 713-723 Service quality control mechanisms in franchise networks
by Roberto S�nchez G�mez & Isabel Su�rez Gonz�lez & Luis Vazquez Su�rez - 725-745 Productivity growth and cyclical behaviour in service industries: the Spanish case
by Andrés Maroto-S�nchez - 747-770 Organisational rigidities and marketing theory: examining the US department store c.1910--1965
by Steve Wood - 771-790 Using the theory of planned behaviour to predict public sector training participation
by Yen-Yin Ho & Hsien-Tang Tsai & Jen-der Day - 791-807 Study on the relations among the customer knowledge management, learning organization, and organizational performance
by Chich-Jen Shieh - 809-828 Antecedents of consumers' time perceptions in a hypermarket retailer
by Ivan Damir Anić & Sonja Radas & Joseph C. Miller - 829-846 Bootstrapped Malmquist indices of Australian airports
by A. Assaf
2009, Volume 31, Issue 3
- 405-424 A strategic analysis of volunteer tourism organisations
by Angela Maria Benson & Steven Henderson - 425-440 The role of service innovation and customer experience in ethnic restaurants
by Ching-Shu Su - 469-482 Mechanism design in an integrated approach towards revenue management: the case of Empress Cruise Lines
by Irene Ng & Nick K.T. Yip - 483-508 Distributed product knowledge service: model and system framework
by Yuh-Jen Chen & Yuh-Min Chen & Meng-Sheng Wu
2009, Volume 31, Issue 2
- 215-236 New financial service development for banks in Taiwan based on customer needs and expectations
by Wen-Hsien Tsai & Wei Hsu & Thomas W. Lin - 273-285 Customer orientation as a mediator of the influence of locus of control on job performance
by Wan-Jing April Chang & Tung Chun Huang - 287-309 Trust types, distrust, and performance outcomes in small business relationships: the pharmacy--drug warehouse case
by Ayşe Elif Şengün & S. Nazlı Wasti - 311-322 Constructing an index for brand equity: a hospital example
by Yu-Che Wang & Kuei-Chu Hsu & Sheng-Hsun Hsu & Po-An J.J. Hsieh
2009, Volume 30, Issue 13
- 2115-2136 The crisis-resilience of services trade
by Ingo Borchert & Aaditya Mattoo - 2137-2149 Assessing primary healthcare services quality in Spain: managers vs . patients perceptions
by Francisco J. Miranda & Antonio Chamorro & Luis R. Murillo & Juan Vega - 2151-2161 Client influence and advertising standardization: a survey of ad agencies
by David Waller & Alan T Shao & Yeqing Bao - 2163-2182 Operations in banking: the service quality and effects on satisfaction and loyalty
by José �ngel Miguel-D�vila & Laura Cabeza-García & Laura Valdunciel & Marcela Fl�rez - 2183-2199 An efficiency and effectiveness model for international tourist hotels in Taiwan
by Ling-Feng Hsieh & Li-Hsin Wang & Yi-Chen Huang & Angel Chen - 2201-2223 Sustainability and tourism development in three Italian destinations: stakeholders' opinions and behaviours
by Immacolata Vellecco & Alessandra Mancino - 2225-2237 Relatedness of decisions in business services outsourcing
by Fernando Merino & Diego R. Rodríguez - 2261-2271 Fighting churn with rate plan right-sizing: a customer retention strategy for the wireless telecommunications industry
by Ken Kwong-Kay Wong
2009, Volume 30, Issue 12
- 1955-1966 Implementing new financial regulation: actuaries and UK with-profits funds
by Ian Dewing & Peter Russell - 1967-1990 Conceptualising innovative customer-facing responses to planning regulation: the UK food retailers
by Steve Wood & Michelle Lowe & Neil Wrigley - 1991-2006 Performance, reputation, and social responsibility in the UK's financial services: a post-‘credit crunch’ interpretation
by Michael Brown & Paul Whysall - 2007-2022 Consulting knowledge and organisation's absorptive capacity: A communication chain perspective
by Iuan-Yuan Lu & Teng-Hu Su & Ing-Chung Huang - 2023-2044 Services specialization (a possible index) and its connection with competitiveness: the case of Romania
by Maria Ioncica & Mihaela Draghici & Cristina Petrescu & Diana Ioncica - 2045-2062 Managerial routines in professional service firms: transforming knowledge into competitive advantages
by S�ren H. Jensen & Flemming Poulfelt & Sascha Kraus - 2063-2080 The cities/services-nexus: determinants of the location dynamics of advanced producer services firms in global cities
by Renato Orozco Pereira & Ben Derudder - 2081-2092 Relationships between process quality, outcome quality, satisfaction, and behavioural intentions for online travel agencies -- evidence from Taiwan
by Ching-Fu Chen & Ya-Ling Kao - 2093-2110 Work force ageing and expanding service sector: a double burden on productivity?
by Pekka Ilmakunnas & Seija Ilmakunnas
2009, Volume 30, Issue 10
- 1581-1592 Advances in service networks research
by Noel Scott & Eric Laws - 1593-1606 A comparative analysis of quantity and price competitions in tourism supply chain networks for package holidays
by George Q. Huang & Haiyan Song & Xinyan Zhang - 1607-1619 The centrality of service organizations and their leisure networks
by Lawrence J. Bendle & Ian Patterson - 1621-1641 Network analysis and wine routes: the case of the Bairrada Wine Route
by José Miguel Br�s & Carlos Costa & Dimitrios Buhalis - 1643-1650 Important ‘ingredients’ for successful tourism/protected area partnerships: partners' policy recommendations
by Aggie Wegner & Diane Lee & Betty Weiler - 1651-1667 Knowledge networks in the tourism sector of the Bournemouth, Poole, and Christchurch conurbation: preliminary analysis
by Michelle Theresa McLeod & David Roger Vaughan & Jonathan Edwards - 1669-1682 Measuring tourism chain performance
by Sungsoo Pyo - 1683-1705 Applying a lifecycle perspective to explain tourism network development
by Anita Zehrer & Frieda Raich - 1707-1722 Unintended consequences in the evolution of affiliate marketing networks: a complexity approach
by Anastasia Mariussen & Roberto Daniele & David Bowie - 1723-1736 The effects of network embeddedness on service innovation performance
by Jung-Tang Hsueh & Neng-Pai Lin & Hou-Chao Li - 1737-1756 Knowledge networks of innovative businesses: an explorative study in the region of Ingolstadt
by Harald Pechlaner & Monika Bachinger - 1757-1771 Knowledge transfer in a tourism destination: the effects of a network structure
by Rodolfo Baggio & Chris Cooper
2009, Volume 30, Issue 8
- 1219-1243 Women at the top in British retailing: plus ca change?
by Adelina Broadbridge - 1263-1277 Ageing-related services as a key element for social cohesion
by José Luis Navarro-Espigares & Elisa Hernandez Torres
2009, Volume 30, Issue 4
- 479-496 Public and private services transformation in the CEECs
by Anze Burger & Metka Stare - 497-511 Dynamic regional competitiveness in the creative economy: can peripheral communities have a place?
by Patrik Str�m & Ross Nelson - 513-529 Services and high skills: a new challenge for developing medium-sized cities
by Pierre-Yves Léo & Jean Philippe & Marie-Christine Monnoyer - 531-547 Determinants of change in service employment in the United States 1998--2005: findings based on a new classification of industries
by William Beyers - 549-566 The case of market and system failures in services innovation
by Luis Rubalcaba & Jorge Gallego & Pim Den Hertog - 567-582 The stakeholder product brand and decision making in retail financial services
by James Devlin - 583-596 Competitiveness by design and inimitability through service: understanding the dynamics of firm-based competition in the West Midlands jewellery and lock industries
by John R. Bryson & Michael Taylor - 597-608 Exploring service design in the context of architecture
by Mari Holopainen - 609-620 Strategies towards innovative services: findings from the German service landscape
by Marcus Koelling & Anne-Katrin Neyer & Kathrin M. Moeslein - 621-632 Testing of service concepts
by Thomas Meiren & Thomas Burger
2009, Volume 29, Issue 12
- 1669-1686 A new service development integrated model
by Yu-Cheng Lee & Jih-Kuang Chen
2009, Volume 29, Issue 10
- 1311-1315 Guest Editor's introduction: special issue on a new research agenda for hospitality management
by Paul Phillips - 1317-1339 The triangular supply chain relationship: labour dispatch agencies, hospitality sector, and flexible workers: the Taiwan experience
by Ebrahim Soltani & Pei-Chun Lai & Paul Phillips & Ying-Ying Liao - 1341-1358 E-service quality and Web 2.0: expanding quality models to include customer participation and inter-customer support
by Marianna Sigala - 1359-1375 The management of post-merger cultural integration: implications from the hotel industry
by Mark N.K. Saunders & Levent Altinay & Katharine Riordan - 1377-1395 Experience accounting: an accounting system that is relevant for the production of restaurant experiences
by Tommy D. Andersson & Mats Carlb�ck - 1397-1411 How can I drink safely? Perception versus the reality of alcohol consumption
by Caroline Ritchie & Felix Ritchie & Richard Ward - 1413-1435 Service orientation: antecedents, outcomes, and implications for hospitality research and practice
by Chih-Ching Teng & Clayton W. Barrows - 1437-1449 The important effect of employee's emotion management ability on his/her service behaviour in the international tourist hotel
by Chien-Wen Tsai - 1451-1463 Consumers’ travel website transferring behaviour: analysis using clickstream data-time, frequency, and spending
by Jungkun Park & Hoeun Chung - 1465-1478 Critical hospitality management research
by Peter Lugosi & Paul Lynch & Alison Morrison
2009, Volume 29, Issue 8
- 1021-1036 An analysis of influences on total financial exclusion
by James F. Devlin
2009, Volume 29, Issue 7
- 875-886 Bank merger and acquisitions activity in the EU: much ado about nothing?
by Catarina Figueira & Joseph Nellis - 887-902 Emergence of innovations in services
by Marja Toivonen & Tiina Tuominen - 903-922 Cross-buying evaluations in the retail banking industry
by Tsung-Chi Liu & Li-Wei Wu - 923-941 An evaluation of ‘fast track’ in A&E: a discrete event simulation approach
by R. S. Maull & P. A. Smart & A. Harris & A. Al-Fatah Karasneh - 943-961 Strategic groups and performance in the Spanish hotel sector
by Enrique Claver-Cortés & Jorge Pereira-Moliner & José F. Molina-Azorín - 963-975 Healthcare industry value creation and productivity measurement in an emerging economy
by Syi Su & Mei-Chi Lai & Hao-Chen Huang - 995-1005 CEO cash compensation determinants: an empirical examination of US airlines†
by Zheng Gu & Hyunjoon Kim
2009, Volume 29, Issue 6
- 775-789 Perceived value and customer loyalty in financial services
by Juan Carlos Fandos Roig & Javier S�nchez García & Miguel �ngel Moliner Tena
2009, Volume 29, Issue 5
- 569-590 Testing the effectiveness of the proposed UK ‘competition test’
by Rebecca Hughes & Alan George Hallsworth & Graham Clarke - 621-634 What makes a good citizen in service settings?
by Mei-Ling Wang - 635-652 An empirical examination of perceived retail crowding, emotions, and retail outcomes
by Jiunn-Ger Tony Li & Jai-Ok Kim & So Young Lee
2009, Volume 29, Issue 4
- 457-471 Producer service firms in globalising cities: the example of advertising firms in Stockholm
by Brita Hermelin
2009, Volume 29, Issue 3
- 387-399 Pricing of card payment services in Scandinavian banking
by Magnus Willesson
2009, Volume 29, Issue 2
- 143-154 Methods for determining areas for improvement based on the design of customer surveys
by Ching-Chow Yang & King-Jang Yang & Tsu-Ming Yeh & Fan-Yun Pai - 155-171 Competition, agglomeration, and performance of Beijing hotels
by Eric W.K. Tsang & Paul S.L. Yip - 173-184 Off-shoring in the contact centre industry and employment in the North West of England
by Frank Peck & Ignazio Cabras - 185-202 An empirical study of evaluating supply chain management integration using the balanced scorecard in Taiwan
by Hsin Hsin Chang - 203-218 The measurement of the construct satisfaction in higher education
by Helena Alves & M�rio Raposo
2009, Volume 29, Issue 1
- 1-7 Editorial
by Jacob Dahl Rendtorff & Jan Mattsson
2008, Volume 31, Issue 3
- 327-341 Oiling global capital accumulation: analysing the principles, practices, and geographical distribution of Islamic financial services
by David Bassens & Ben Derudder & Frank Witlox - 343-354 A longitudinal study of online non-relationship intentions
by Hong-Youl Ha & Swinder Janda - 355-370 An exploration of the service orientation discrepancy phenomenon in a public sector context
by Barbara Caemmerer & Alan Wilson - 371-384 Older consumer opportunities: small firm response in a selected group of UK service sector markets
by Ian Chaston - 385-403 Efficiency and quality in health services: a crucial link
by José Luis Navarro-Espigares & Elisa Hern�ndez Torres - 441-468 Prediction of hotel bankruptcy using support vector machine, artificial neural network, logistic regression, and multivariate discriminant analysis
by Soo Y. Kim
2008, Volume 31, Issue 2
- 137-152 Internal labour markets as a strategic tool: A comparative study of UK and Chinese hotels
by Ron Fisher & Ruth McPhail - 153-168 Which works better: public choice or social choice?
by Runtian Jing & Yao Li - 169-194 Understanding the ‘retail revolution’ in urban China: a survey of retail formats in Beijing
by Enru Wang - 195-213 The rise of super-elite law firms: towards global strategies
by Susan Segal-Horn & Alison Dean - 237-249 Capital structure and cost efficiency in the Taiwanese banking industry
by Tsai-Lien Yeh - 251-271 SME growth in the service sector: A taxonomy combining life-cycle and resource-based theories
by Jo�o José Matos Ferreira & Susana Garrido Azevedo & Rosa Pires Cruz
2008, Volume 30, Issue 14
- 2293-2309 The role of commitment on the customer benefits--loyalty relationship in mobile service industry
by Won-Moo Hur & Jungkun Park & Minsung Kim - 2311-2328 The determinant of customer profitability on the financial institution
by Chia-Chi Lee & Tyrone T. Lin & Chien-Jen Chen - 2329-2350 The determinate effects of competences and decision process factors on firms' internationalisation
by Tsui-Yii Shih - 2351-2365 Factors influencing the foreign entry mode of Asian and Latin-American banks
by Meng-Fen Hsieh & Chung-Hua Shen & Jen-Sin Lee - 2367-2385 The different systems for tourist hotels efficiency estimation in Taiwan
by Yung-Ho Chiu & Chung-Te Ting & Chin-Wei Huang - 2387-2399 Nine issues for Internet-based survey research in service industries
by Hui-Chih Wang & Her-Sen Doong - 2401-2419 Conceptualizing and measuring experience quality: the customer's perspective
by Ting-Yueh Chang & Shun-Ching Horng - 2421-2440 The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
by Shu-Cheng Lee & Hueimei Liang & Chang-Yung Liu - 2441-2456 People-driven processes in customer relationship management
by Shari S.C. Shang & Shu Fang Lin - 2457-2474 The future of standardised quality management in tourism: evidence from the Spanish tourist sector
by Marti Casadesus & Frederic Marimon & Mar Alonso
2008, Volume 30, Issue 13
- 2239-2260 Evaluation of business processes using probability-driven activity-based costing
by Mark Thomas Stelling & Rajkumar Roy & Ashutosh Tiwari & Basim Majeed - 2273-2288 The link between intraday signals and call warrant mispricing
by Yueh-Neng Lin & Shih-Kuo Yeh & Shih-Ching Chuan & Steven J. Jordan
2008, Volume 30, Issue 12
- 1939-1954 Comparison websites: evidence from the service sector
by Des Laffey
2008, Volume 30, Issue 11
- 1773-1786 Friendly flexible working practices within the internal marketing framework: a service perspective
by Klement Podnar & Ursa Golob - 1787-1801 Enhancing value creation of device vendors in the medical service industry: a relationship perspective
by Tsuen-Ho Hsu & Hwan-Yann Su & Pin-Pin Liao - 1803-1816 Social expertise: a new view to explain spatial divergences in personal consumer loan prices
by Jose Barrutia & Carmen Echebarria - 1817-1835 Reorganisation resolutions and bank lending relationships in Taiwan
by Li-Chiu Chi - 1837-1852 Measuring the antecedents of e-loyalty and the effect of switching costs on website
by Maria Fuentes-Blasco & Irene-Gil Saura & Gloria Berenguer-Contrí & Beatriz Moliner-Vel�zquez