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Business and intercultural communication issues: Three contributions to various aspects of business communication


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  • Hinner, Michael B.
  • Dreisörner, Mirjam
  • Felich, Antje
  • Otto, Manja
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    This paper describes psychological contracts and how they are created. Even though the phenomenon of the psychological contract can be observed in a variety of relationships, this paper solely discusses psychological contracts in business settings. The paper discusses in particular how psychological contracts affect the employee/employer-relationship.The findings will then be applied to the example of IBM in the early 1990s, when IBM decided to lay off employees despite its no-layoff policy. Finally, suggestions are made as to what could have been done to prevent the negative effects of psychological contract violation at IBM. -- Der Aufsatz definiert die Eigenschaften eines psychologischen Vertrages und erklärt sein Zu-standekommen. Obwohl psychologische Verträge in vielen Situationen auftauchen, konzent-riert sich diese Arbeit auf psychologische Verträge in Arbeitsverhältnissen. Besonders wird betrachtet, welchen Einfluss psychologische Verträge auf das Arbeitnehmer-/Arbeitgeber-verhältnis haben. Die Ergebnisse werden dann auf das Beispiel von IBM in den 90er Jahren übertragen. IBM entschied zu diesem Zeitpunkt, Arbeitnehmer trotz eines Arbeitsplatzsicherheits-Grundsatzes zu entlassen. Letztendlich werden Vorschläge unterbreitet, wie die negativen Effekte der Ver-letzung des psychologischen Vertrages bei IBM hätten verhindern können.

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    Bibliographic Info

    Paper provided by TU Bergakademie Freiberg, Faculty of Economics and Business Administration in its series Freiberg Working Papers with number 2004,02.

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    Date of creation: 2004
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    Handle: RePEc:zbw:tufwps:200402

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    Keywords: Psychological Contracts; IBM; Workplace Relationship; Psychologische Verträge; Arbeitsplatz-Verhältnisse;

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