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Financial benefits of business process management: A critical evaluation of current studies. Main issues and findings

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  • Pirzer, Helmut
  • Forstner, Christian
  • Kotschenreuther, Wolfgang
  • Renninger, Wolfgang
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    Abstract

    The paper addresses the business value discussion of IT focussing on Business Process Management (BPM), where BPM is understood as an integrated management concept with IT as a critical enabling technology. To answer the question if there could be any financial benefit effects due to implementation of BPM an analysis was made based on secondary as well as field research methods. The results of the study examination and the real case studies prove that Business Process Management provides significant financial benefits for companies. -- Dieser Aufsatz liefert einen Beitrag zur Diskussio n um die Frage der Wertschöpfungsleistung der Informations- und Kommunikationstechnik (IuK) in Unternehmen. IuK bildet heute immer häufiger die Basis zur Realisierung moderner betriebswirtschaftlicher Konzepte, so auch dem Business Process Management (BPM). BPM versteht sich als integrierter Management-Ansatz, der zur Verbesserung der Leistungsfähigkeit eines Unternehmens wertvolle Hilfestellung leisten kann. Welche Effekte tatsächlich erreicht werden können, ist allerdings umstritten. Durch die Analyse aktueller Studien und ergänzender Interviews mit BPM-Verantwortlichen aus der Praxis, wurden insbesondere die finanziellen Auswirkungen von BPM-Projekten untersucht und nachgewiesen.

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    File URL: http://econstor.eu/bitstream/10419/56485/1/589023292.pdf
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    Bibliographic Info

    Paper provided by University of Applied Sciences Amberg-Weiden (OTH) in its series OTH im Dialog: Weidener Diskussionspapiere with number 4.

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    Date of creation: 2007
    Date of revision:
    Handle: RePEc:zbw:hawdps:4

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    Web page: http://www.oth-aw.de/

    Related research

    Keywords: Business Process Management; IT Business Value;

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