Complaints and Geographic Mobility as Responses to Dissatisfaction with Public Services
AbstractComplaints and geographic mobility--that is, "voice: and "exit"--are potential responses to "dissatisfaction" in the market for publicly provided municipal services, as in other markets. We find that reported dissatisfaction with public services can be used to predict both. Furthermore, complaining and mobility appear to be complementary, rather than competitive, responses to dissatisfaction. One implication of our findings that stated dissatisfaction has behavioral consequences is that the vast bodies of survey data on satisfaction have information content that has been underappreciated in economics research.
Download InfoTo our knowledge, this item is not available for download. To find whether it is available, there are three options:
1. Check below under "Related research" whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
Bibliographic InfoPaper provided by Institute for Policy Resarch at Northwestern University in its series IPR working papers with number 96-20.
Date of creation:
Date of revision:
You can help add them by filling out this form.
CitEc Project, subscribe to its RSS feed for this item.
- Kanika Kapur & Burton A. Weisbrod, .
"The Roles of Government and Nonprofit Suppliers in Mixed Industries,"
IPR working papers
99-9, Institute for Policy Resarch at Northwestern University.
- Kanika Kapur & Burton A. Weisbrod, 2000. "The Roles of Government and Nonprofit Suppliers in Mixed Industries," Public Finance Review, , vol. 28(4), pages 275-308, July.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Thomas Krichel).
If references are entirely missing, you can add them using this form.