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Delivering service indicators in education and health in Africa : a proposal

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  • Bold, Tessa
  • Gauthier, Bernard
  • Svensson, Jakob
  • Wane, Waly

Abstract

The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and active monitoring of service delivery systems and to become an instrument of public accountability and good governance in Africa. The main perspective adopted by the Delivering Service Indicators index is one of citizens accessing services and facing potential shortcomings in those services available to them. The index is thus presented as a Service Delivery Report Card on education and health. However, unlike traditional citizen report cards, it assembles objective information from micro level surveys of service delivery units.

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Bibliographic Info

Paper provided by The World Bank in its series Policy Research Working Paper Series with number 5327.

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Date of creation: 01 Jun 2010
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Handle: RePEc:wbk:wbrwps:5327

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Related research

Keywords: Health Monitoring&Evaluation; Governance Indicators; Public Sector Expenditure Policy; Population Policies; Education For All;

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  1. Das, Jishnu & Hammer, Jeffrey, 2004. "Which doctor? Combining vignettes and item response to measure doctor quality," Policy Research Working Paper Series 3301, The World Bank.
  2. Leonard, Kenneth L. & Masatu, Melkiory C., 2008. "Moving from the lab to the field: Exploring scrutiny and duration effects in lab experiments," Economics Letters, Elsevier, vol. 100(2), pages 284-287, August.
  3. Esther Duflo, 2001. "Schooling and Labor Market Consequences of School Construction in Indonesia: Evidence from an Unusual Policy Experiment," American Economic Review, American Economic Association, vol. 91(4), pages 795-813, September.
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  7. Koen Decancq & María Ana Lugo, 2013. "Weights in Multidimensional Indices of Wellbeing: An Overview," Econometric Reviews, Taylor & Francis Journals, vol. 32(1), pages 7-34, January.
  8. Nazmul Chaudhury & Jeffrey Hammer & Michael Kremer & Karthik Muralidharan & F. Halsey Rogers, 2006. "Missing in Action: Teacher and Health Worker Absence in Developing Countries," Journal of Economic Perspectives, American Economic Association, vol. 20(1), pages 91-116, Winter.
  9. Kaufmann, Daniel & Kraay, Aart, 2007. "Governance indicators : where are we, where should we be going ?," Policy Research Working Paper Series 4370, The World Bank.
  10. Jessica Cohen & Pascaline Dupas, 2008. "Free Distribution or Cost-Sharing? Evidence from a Malaria Prevention Experiment," NBER Working Papers 14406, National Bureau of Economic Research, Inc.
  11. Filmer, Deon & Pritchett, Lant, 1999. "The impact of public spending on health: does money matter?," Social Science & Medicine, Elsevier, vol. 49(10), pages 1309-1323, November.
  12. World Bank & International Monetary Fund, 2008. "Global Monitoring Report 2008 : MDGs and the Environment, Agenda for Inclusive and Sustainable Development," World Bank Publications, The World Bank, number 6518, October.
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