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Delivering service indicators in education and health in Africa : a proposal

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Listed:
  • Bold, Tessa
  • Gauthier, Bernard
  • Svensson, Jakob
  • Wane, Waly

Abstract

The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and active monitoring of service delivery systems and to become an instrument of public accountability and good governance in Africa. The main perspective adopted by the Delivering Service Indicators index is one of citizens accessing services and facing potential shortcomings in those services available to them. The index is thus presented as a Service Delivery Report Card on education and health. However, unlike traditional citizen report cards, it assembles objective information from micro level surveys of service delivery units.

Suggested Citation

  • Bold, Tessa & Gauthier, Bernard & Svensson, Jakob & Wane, Waly, 2010. "Delivering service indicators in education and health in Africa : a proposal," Policy Research Working Paper Series 5327, The World Bank.
    • Handle: RePEc:wbk:wbrwps:5327
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    References listed on IDEAS

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    Cited by:

    1. Tessa Bold & Deon Filmer & Gayle Martin & Ezequiel Molina & Brian Stacy & Christophe Rockmore & Jakob Svensson & Waly Wane, 2017. "Enrollment without Learning: Teacher Effort, Knowledge, and Skill in Primary Schools in Africa," Journal of Economic Perspectives, American Economic Association, vol. 31(4), pages 185-204, Fall.
    2. Bold, Tessa & Molina, Ezequiel & Filmer, Deon & Svensson, Jakob, 2018. "The Lost Human Capital: Teacher Knowledge and Student Learning in Africa," CEPR Discussion Papers 12956, C.E.P.R. Discussion Papers.

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