Change of water and sanitation services management model in small towns with a participatory approach : a summary of guidelines

A management model provides the framework in which the roles and responsibilities of all the participatory forces that have a stake in the water supply and sanitation services sector are defined. In an effort to make service providers more accountable to citizens and due to the need to empower local institutions, most of the Latin American Region is in the process of decentralizing responsibility for key areas of the service delivery to the local areas. This document presents the lessons learned from the process carried out in Peruvian small towns, where the local authorities are empowering local institutions so that the actors and the roles they assume are more active in the decision making process.