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The impact of the quality of the work environment on employees’ intention to quit

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Author Info

  • Ray Markey

    (Macquarie University)

  • Katherine Ravenswood

    (Auckland University of Technology)

  • Don Webber

    ()
    (University of the West of England, Bristol)

Abstract

A substantial body of research has linked job satisfaction with employees’ quitting intentions. That research predominantly analyses individual-level determinants rather than organisational-level or work environment antecedents of quitting. This study investigates the concept of the quality of the work environment (QWE) in relation to employees’ quitting intentions and argues that QWE will influence a manager’s ability to shape their employees’ quitting intentions. We illustrate this proposition using a small survey of employees across four different industries in New Zealand. The results support the extant literature findings only if employees perceive their QWE is good; if an employee perceives their QWE is poor then extant policy implications could be toothless. This suggests QWE is an important focus of policy to shape quitting intentions.

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Bibliographic Info

Paper provided by Department of Accounting, Economics and Finance, Bristol Business School, University of the West of England, Bristol in its series Working Papers with number 20121221.

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Date of creation: 21 Jan 2012
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Handle: RePEc:uwe:wpaper:20121221

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Postal: Frenchay Campus, Coldharbour Lane, Bristol BS16 1QY
Phone: 0117 328 3610
Web page: http://www1.uwe.ac.uk/bl/research/bristoleconomics.aspx
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Keywords: quitting intentions; labour turnover; work environment; job satisfaction; work stress;

References

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  1. Cottini, Elena & Kato, Takao & Westergård-Nielsen, Niels C., 2009. "Adverse Workplace Conditions, High-Involvement Work Practices and Labor Turnover: Evidence from Danish Linked Employer-Employee Data," IZA Discussion Papers 4587, Institute for the Study of Labor (IZA).
  2. Lea Sell & Bryan Cleal, 2011. "Job Satisfaction, Work Environment, and Rewards: Motivational Theory Revisited," LABOUR, CEIS, vol. 25(1), pages 1-23, 03.
  3. Heather Dickey & Verity Watson & Alexandros Zangelidis, 2011. "Job satisfaction and quit intentions of offshore workers in the UK North Sea oil and gas industry," Scottish Journal of Political Economy, Scottish Economic Society, vol. 58(5), pages 607-633, November.
  4. Anthony Scott & Hugh Gravelle & Steven Simoens & Chris Bojke & Bonnie Sibbald, 2006. "Job Satisfaction and Quitting Intentions: A Structural Model of British General Practitioners," British Journal of Industrial Relations, London School of Economics, vol. 44(3), pages 519-540, 09.
  5. Bill Harley & Belinda C. Allen & Leisa D. Sargent, 2007. "High Performance Work Systems and Employee Experience of Work in the Service Sector: The Case of Aged Care," British Journal of Industrial Relations, London School of Economics, vol. 45(3), pages 607-633, 09.
  6. Böckerman, Petri & Ilmakunnas, Pekka, 2007. "Job disamenities, job satisfaction, quit intentions, and actual separations: putting the pieces together," MPRA Paper 3245, University Library of Munich, Germany.
  7. John Godard, 2004. "A Critical Assessment of the High-Performance Paradigm," British Journal of Industrial Relations, London School of Economics, vol. 42(2), pages 349-378, 06.
  8. Josse Delfgaauw, 2007. "Where to go? Workers' reasons to quit and intra- vs. interindustry job mobility," Applied Economics, Taylor & Francis Journals, vol. 39(16), pages 2057-2067.
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