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A Frontline Decision Support System for Georgia Career Centers

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Abstract

The Workforce Investment Act (WIA) of 1998 emphasizes the integration and coordination of employment services. Central to achieving this aim is the federal requirement that local areas receiving WIA funding must establish one-stop centers, where providers of various employment services within a local labor market are assembled in one location. A major challenge facing staff in these centers is the expected large volume of customers resulting from relaxed program eligibility rules. Nonetheless, resources for assessment and counseling are limited. To help frontline staff in one-stop centers quickly assess customer needs and properly target services, the U.S. Department of Labor has funded development of a Frontline Decision Support System (FDSS). The FDSS is being pilot tested in the state of Georgia where one-stop centers are called Georgia Career Centers. Technical assistance on the project is being provided by the W.E. Upjohn Institute for Employment Research. FDSS is comprised of two main parts: 1) the systematic job search module, and 2) the service referral module. The systematic job search module is a means to undertake a structured search of vacancy listings. The module provides information about a customer's prospects for returning to a job like their prior one, provides a realistic assessment of likely reemployment earnings, identifies occupations related to the prior one, and screens job vacancy listings by region, occupation, and earnings requirements. The service referral module identifies the sequence of activities that most often lead to successful employment for clients with similar background characteristics. This paper documents the strategy and tools implemented to pilot test FDSS within the internet-based Georgia Workforce System. Pilot field operations in Georgia began in the Athens and Cobb-Cherokee Career Centers in July, 2002.

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Paper provided by W.E. Upjohn Institute for Employment Research in its series Upjohn Working Papers and Journal Articles with number 02-84.

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Date of creation: Jul 2002
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Handle: RePEc:upj:weupjo:02-84

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Keywords: Frontline; decision. Support; FDSS; Georgia; Eberts; O'Leary; Upjohn;

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References

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  1. Heckman, James J & Smith, Jeffrey, 1997. "Making the Most Out of Programme Evaluations and Social Experiments: Accounting for Heterogeneity in Programme Impacts," Review of Economic Studies, Wiley Blackwell, vol. 64(4), pages 487-535, October.
  2. Christopher J. O'Leary & Paul T. Decker & Stephen A. Wandner, 2002. "Targeting Reemployment Bonuses," Book chapters authored by Upjohn Institute researchers, in: Stephen A. Wandner & Randall W. Eberts & Christopher J. O'Leary (ed.), Targeting Employment Services, chapter 6, pages 161-182 W.E. Upjohn Institute for Employment Research.
  3. Randall W. Eberts & Christopher J. O'Leary & Kelly DeRango, 2002. "A Frontline Decision Support System for One-Stop Centers," Book chapters authored by Upjohn Institute researchers, in: Randall W. Eberts & Christopher J. O'Leary & Stephen A. Wandner (ed.), Targeting Employment Services, chapter 12, pages 337-379 W.E. Upjohn Institute for Employment Research.
  4. Randall W. Eberts & Christopher J. O'Leary, 1996. "Design of the Worker Profiling and Reemployment Services System and Evaluation in Michigan," Upjohn Working Papers and Journal Articles 96-41, W.E. Upjohn Institute for Employment Research.
  5. Heckman, James J & Ichimura, Hidehiko & Todd, Petra E, 1997. "Matching as an Econometric Evaluation Estimator: Evidence from Evaluating a Job Training Programme," Review of Economic Studies, Wiley Blackwell, vol. 64(4), pages 605-54, October.
  6. Heckman, James J. & Lalonde, Robert J. & Smith, Jeffrey A., 1999. "The economics and econometrics of active labor market programs," Handbook of Labor Economics, in: O. Ashenfelter & D. Card (ed.), Handbook of Labor Economics, edition 1, volume 3, chapter 31, pages 1865-2097 Elsevier.
  7. Louis S. Jacobson & Robert J. LaLonde & Daniel Sullivan, 1992. "Earnings Losses of Displaced Workers," Upjohn Working Papers and Journal Articles 92-11, W.E. Upjohn Institute for Employment Research.
  8. Christopher J. O'Leary & Paul Decker & Stephen A. Wandner, 2002. "Targeting Reemployment Bonuses," Mathematica Policy Research Reports 3005, Mathematica Policy Research.
  9. Fallick, B.C., 1989. "The Industrial Mobility Of Displaced Workers," Papers 1, California Los Angeles - Applied Econometrics.
  10. Jeffrey Smith, 2000. "A Critical Survey of Empirical Methods for Evaluating Active Labor Market Policies," UWO Department of Economics Working Papers 20006, University of Western Ontario, Department of Economics.
  11. Kathryn L. Shaw, 1985. "Occupational change, employer change, and the transferability of skills," Working Paper Series / Economic Activity Section 55, Board of Governors of the Federal Reserve System (U.S.).
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Citations

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Cited by:
  1. Stephan, Gesine & Rässler, Susanne & Schewe, Torben, 2006. "Wirkungsanalyse in der Bundesagentur für Arbeit : Konzeption, Datenbasis und ausgewählte Befunde," IAB Discussion Paper 200607, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
  2. Stefanie Behncke & Markus Frölich & Michael Lechner, 2006. "Statistical Assistance for Programme Selection - For a Better Targeting of Active Labour Market Policies in Switzerland," University of St. Gallen Department of Economics working paper series 2006 2006-09, Department of Economics, University of St. Gallen.
  3. Stefanie Behncke & Markus Frölich & Michael Lechner, 2009. "Targeting Labour Market Programmes - Results from a Randomized Experiment," Swiss Journal of Economics and Statistics (SJES), Swiss Society of Economics and Statistics (SSES), vol. 145(III), pages 221-268, September.
  4. Stefanie Behncke & Markus Frölich & Michael Lechner, 2006. "Aktive Arbeitsmarktpolitik in Deutschland und der Schweiz - eine Gegenüberstellung," University of St. Gallen Department of Economics working paper series 2006 2006-13, Department of Economics, University of St. Gallen.
  5. Markus Frölich & Michael Lechner & Heidi Steiger, 2003. "Statistically Assisted Programme Selection - International Experiences and Potential Benefits for Switzerland," Swiss Journal of Economics and Statistics (SJES), Swiss Society of Economics and Statistics (SSES), vol. 139(III), pages 311-331, September.
  6. Frölich, Markus, 2006. "Statistical Treatment Choice: An Application to Active Labour Market Programmes," IZA Discussion Papers 2187, Institute for the Study of Labor (IZA).
  7. repec:iab:iabzaf:v:39:i:3/4:p:447-465 is not listed on IDEAS
  8. Stephan, Gesine & Rässler, Susanne & Schewe, Torben, 2006. "Das TrEffeR-Projekt der Bundesagentur für Arbeit : die Wirkung von Maßnahmen aktiver Arbeitsmarktpolitik (The TrEffeR project of the Federal Employment Agency : the effect of active labour market po," Zeitschrift für ArbeitsmarktForschung - Journal for Labour Market Research, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany], vol. 39(3/4), pages 447-465.

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