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Perceived authenticity and museum visitors' behavior: a case of South Tirol's museum of archeology in Bolzano

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  • Juan Gabriel Brida
  • Oksana Tokarchuk

Abstract

In this study we analyze perception of authenticity by visitors of South Tyrol's museum of archeology, best known as Otzi museum, in the Autonomous Province of Bolzano (Italy). With the help of factor analysis we individuate two factors related to authenticity and study the determinants of the perception of authenticity by the visitors. Individuated factors are then employed to explain visitors' behavior at the museum. In particular, we study how perception of authenticity is related to the time visitors spend at the museum. Next we investigate the influence of authenticity on shopping behavior of museum visitors. The relevant data were obtained from a survey undertaken in the months from June to August 2010 at site. The empirical findings provide important insights for the management of the Otzi museum.

Suggested Citation

  • Juan Gabriel Brida & Oksana Tokarchuk, 2011. "Perceived authenticity and museum visitors' behavior: a case of South Tirol's museum of archeology in Bolzano," DISA Working Papers 2011/11, Department of Computer and Management Sciences, University of Trento, Italy, revised 31 Aug 2011.
    • Handle: RePEc:trt:disawp:2011/11
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    References listed on IDEAS

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    1. Kolar, Tomaz & Zabkar, Vesna, 2010. "A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing?," Tourism Management, Elsevier, vol. 31(5), pages 652-664.
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    Cited by:

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    More about this item

    Keywords

    Authenticity; museum management; souvenirs; factor analysis; tobit regression.;
    All these keywords.

    JEL classification:

    • C19 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods and Methodology: General - - - Other
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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