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Analisi delle caratteristiche del processo gestionale dei Centri di Servizio per il Volontariato (CSV) in un ottica stakeholder management

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  • Ericka Costa
  • Tommaso Ramus

Abstract

Partendo dal presupposto che le performance delle Anp dipendono dalla percezione che i vari stakeholder hanno rispetto al raggiungimento della missione, il presente paper analizza il caso dei Centri di Servizio per il Volontariato (CSV). Tali organizzazioni rappresentano una particolare tipologia di azienda non profit (anp) la cui missione riconducibile ad attivit di supporto strategico, organizzativo e tecnico alle piccole organizzazioni di volontariato italiane. L elaborato presenta i risultati di una ricerca-azione sviluppata con 61 CSV italiani. Scopo della ricerca stato evidenziare i limiti del sistema di management dei CSV e l impatto in termini di raggiungimento della missione. Nel paper si ipotizza che tali limiti siano dovuti alla difficolt di mappare le istanze dei loro stakeholder da parte dei CSV, pertanto si propone un modello di analisi delle stesse, finalizzato a superare gli attuali limiti manageriali dei CSV. ********* (Analysis of the Management Process of Centres for Services for Voluntary Organisations from a Stakeholder Management Perspective Considering the assumption that the performance of Nonprofit Organisations (NPOs) depends upon stakeholders perceptions, in an NPO, strategic management of stakeholders entails not only responding to their requests, but also guiding them in order to align their needs, values and objectives with the mission of the organisation. Given the background on the managerial characteristics that distinguish an NPO and a profit organisation, and the different role of a stakeholder approach in these two kinds of organisations, the paper will discuss the strengthens and weaknesses of a particular type of Italian NPO Centres for Services for Voluntary Organisations (CSVs) and will suggest that a proactive dialogue between CSVs and their stakeholders could help these organisations align their stakeholders claims to the organizational mission and to better define and develop strategies and activities coherent with the mission. The research was carried out using the action research model (Lewin, 1946) and the findings are based on the analysis of a sample of 61 CSVs throughout Italy.) (This paper is only available in italian)

Suggested Citation

  • Ericka Costa & Tommaso Ramus, 2010. "Analisi delle caratteristiche del processo gestionale dei Centri di Servizio per il Volontariato (CSV) in un ottica stakeholder management," Euricse Working Papers 1010, Euricse (European Research Institute on Cooperative and Social Enterprises).
    • Handle: RePEc:trn:utwpeu:1010
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    File URL: https://www.euricse.eu/publications/wp-01010-analisi-delle-caratteristiche-del-processo-gestionale-dei-centri-di-servizio-per-il-volontariato-csv-in-unottica-stakeholder-management/
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    1. Ericka Costa & Tommaso Ramus, 2010. "Mission, strategie e valutazione delle performance delle aziende nonprofit in un approccio di stakeholder management," Euricse Working Papers 1007, Euricse (European Research Institute on Cooperative and Social Enterprises).
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      More about this item

      JEL classification:

      • L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs; Social Entrepreneurship
      • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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