Several supervised learning algorithms are suited to classify instances into a multiclass value space. MultiNomial Logit (MNL) is recognized as a robust classifier and is commonly applied within the CRM (Customer Relationship Management) domain. Unfortunately, to date, it is unable to handle huge feature spaces typical of CRM applications. Hence, the analyst is forced to immerse himself into feature selection. Surprisingly, in sharp contrast with binary logit, current software packages lack any feature selection algorithm for MultiNomial Logit. Conversely, Random Forests, another algorithm learning multi class problems, is just like MNL robust but unlike MNL it easily handles high-dimensional feature spaces. This paper investigates the potential of applying the Random Forests principles to the MNL framework. We propose the Random MultiNomial Logit (RMNL), i.e. a random forest of MNLs, and compare its predictive performance to that of a) MNL with expert feature selection, b) Random Forests of classification trees. We illustrate the Random MultiNomial Logit on a cross-sell CRM problem within the home-appliances industry. The results indicate a substantial increase in model accuracy of the RMNL model to that of the MNL model with expert feature selection.
Download Info
To download:
If you experience problems downloading a file, check if you have the
proper application to
view it first. Information about this may be contained
in the File-Format links below. In case of further problems read
the IDEAS help
file. Note that these files are not on the IDEAS
site. Please be patient as the files may be large.
References listed on IDEAS Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.: