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On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program

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  • Link, Albert N.

    ()
    (University of North Carolina at Greensboro, Department of Economics)

  • Scott, John T.

    ()
    (Dartmouth College)

Abstract

This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a Web-based survey. We conservatively estimate the ratio of social benefits to costs to be 820-to-1. This finding certainly supports the belief that the Baldrige Program creates great value for the U.S. economy.

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File URL: http://bae.uncg.edu/assets/research/econwp/2012/12-01.pdf
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Bibliographic Info

Paper provided by University of North Carolina at Greensboro, Department of Economics in its series Working Papers with number 12-1.

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Length: 27 pages
Date of creation: 04 Jan 2012
Date of revision:
Handle: RePEc:ris:uncgec:2012_001

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Keywords: Baldrige Award; Quality; Performance excellence; Program evaluation;

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  1. Link, Albert N. & Scott, John T., 2011. "Public Goods, Public Gains: Calculating the Social Benefits of Public R&D," OUP Catalogue, Oxford University Press, Oxford University Press, number 9780199729685, October.
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