On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program
AbstractThis study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a Web-based survey. We conservatively estimate the ratio of social benefits to costs to be 820-to-1. This finding certainly supports the belief that the Baldrige Program creates great value for the U.S. economy.
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Bibliographic InfoPaper provided by University of North Carolina at Greensboro, Department of Economics in its series Working Papers with number 12-1.
Length: 27 pages
Date of creation: 04 Jan 2012
Date of revision:
Baldrige Award; Quality; Performance excellence; Program evaluation;
Other versions of this item:
- Albert N. Link & John T. Scott, 2012. "On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program," Science and Public Policy, Oxford University Press, vol. 39(5), pages 680-689, July.
- H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
- M21 - Business Administration and Business Economics; Marketing; Accounting - - Business Economics - - - Business Economics
This paper has been announced in the following NEP Reports:
- NEP-ALL-2012-01-10 (All new papers)
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Link, Albert N. & Scott, John T., 2011. "Public Goods, Public Gains: Calculating the Social Benefits of Public R&D," OUP Catalogue, Oxford University Press, number 9780199729685, September.
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