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On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program

Author

Listed:
  • Link, Albert N.

    (University of North Carolina at Greensboro, Department of Economics)

  • Scott, John T.

    (Dartmouth College)

Abstract

This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a Web-based survey. We conservatively estimate the ratio of social benefits to costs to be 820-to-1. This finding certainly supports the belief that the Baldrige Program creates great value for the U.S. economy.

Suggested Citation

  • Link, Albert N. & Scott, John T., 2012. "On the Social Value of Quality: An Economic Evaluation of the Baldrige Performance Excellence Program," UNCG Economics Working Papers 12-1, University of North Carolina at Greensboro, Department of Economics.
    • Handle: RePEc:ris:uncgec:2012_001
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    References listed on IDEAS

    as
    1. Link, Albert N. & Scott, John T., 2011. "Public Goods, Public Gains: Calculating the Social Benefits of Public R&D," OUP Catalogue, Oxford University Press, number 9780199729685.
    2. Edwin Mansfield & John Rapoport & Anthony Romeo & Samuel Wagner & George Beardsley, 1977. "Social and Private Rates of Return from Industrial Innovations," The Quarterly Journal of Economics, President and Fellows of Harvard College, vol. 91(2), pages 221-240.
    3. Albert Link & John Scott, 2006. "An economic evaluation of the Baldrige National Quality Program," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 15(1), pages 83-100.
    4. Albert N. Link & John T. Scott, 2013. "The theory and practice of public-sector R&D economic impact analysis," Chapters, in: Albert N. Link & Nicholas S. Vonortas (ed.), Handbook on the Theory and Practice of Program Evaluation, chapter 2, pages 15-55, Edward Elgar Publishing.
    5. Mueller,Dennis C., 2009. "Profits in the Long Run," Cambridge Books, Cambridge University Press, number 9780521101592.
    6. Zvi Griliches, 1958. "Research Costs and Social Returns: Hybrid Corn and Related Innovations," Journal of Political Economy, University of Chicago Press, vol. 66, pages 419-419.
    7. Albert N. Link, 2007. "Entrepreneurship, Innovation, and Technological Change," Technical Reports 070716, Brandmeyer Center for Applied Economics, School of Business, University of Kansas.
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    Cited by:

    1. Albert N. Link & John T. Scott, 2013. "Bending the Arc of Innovation: Public Support of R&D in Small, Entrepreneurial Firms," Science, Technology, and Innovation Policy, Palgrave Macmillan, number 978-1-137-37088-4, February.

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    More about this item

    Keywords

    Baldrige Award; Quality; Performance excellence; Program evaluation;
    All these keywords.

    JEL classification:

    • H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
    • M21 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Economics - - - Business Economics

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