The Economics of Credence Goods: On the Role of Liability, Verifiability, Reputation and Competition

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The Economics of Credence Goods: On the Role of Liability, Verifiability, Reputation and Competition

Author Info

Uwe Dulleck () (QUT)
Rudolf Kerschbamer () (University of Innsbruck)
Matthias Sutter () (University of Innsbruck and University of Gothenburg)

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Abstract

Credence goods markets are characterized by asymmetric information between sellers and consumers that may give rise to inefficiencies, such as under- and overtreatment or market break-down. We study in a large experiment with 936 participants the determinants for efficiency in credence goods markets. While theory predicts that either liability or verifiability yields efficiency, we find that liability has a crucial, but verifiability only a minor effect. Allowing sellers to build up reputation has little influence, as predicted. Seller competition drives down prices and yields maximal trade, but does not lead to higher efficiency as long as liability is violated.

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Paper provided by National Centre for Econometric Research in its series NCER Working Paper Series with number 42.

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Date of creation: 02 Mar 2009
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Handle: RePEc:qut:auncer:2009_55

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Paper
- Dulleck, Uwe & Kerschbamer, Rudolf & Sutter, Matthias, 2009. "The Economics of Credence Goods: On the Role of Liability, Verifiability, Reputation and Competition," IZA Discussion Papers 4030, Institute for the Study of Labor (IZA). [Downloadable!]
- Dulleck, Uwe & Rudolf, Kerschbamer & Matthias, Sutter, 2009. "The Economics of Credence Goods: On the Role of Liability, Verifiability, Reputation and Competition," Working Papers in Economics 348, Göteborg University, Department of Economics. [Downloadable!]
- Uwe Dulleck & Rudolf Kerschbamer & Matthias Sutter, 2009. "The Economics of Credence Goods: On the Role of Liability, Verifiability, Reputation and Competition," Working Papers 2009-03, Faculty of Economics and Statistics, University of Innsbruck. [Downloadable!]

This paper has been announced in the following NEP Reports:

NEP-ALL-2009-03-22 (All new papers)
NEP-COM-2009-03-22 (Industrial Competition)
NEP-EXP-2009-03-22 (Experimental Economics)
NEP-MIC-2009-03-22 (Microeconomics)

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