Evaluating EU policies on public services: a citizens´ perspective
AbstractThis article evaluates EU policies on public services – particularly public network services - from the citizens´ point of view. It is first argued that citizens´ perceptions about these services are important because they are essential for quality of life, but also because they exhibit economic characteristics such as asymmetrical information, adverse selection and positive externalities. Changing EU policy on public services is synthesised and classified into two main phases in section two. Citizen satisfaction with public services as revealed through surveys from 1997 to 2007 is explored in the third section. In the discussion, the prospects for EU policy on public services are considered and, it is argued that, from the perspectives of subsidiarity and proportionality, policy towards strengthening the common market is being increasingly uploaded to the supranational level in the form of directives, whilst cohesion and redistribution policies are being downloaded to the national level or dealt with at the supranational level by “soft” instruments.
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Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 9420.
Date of creation: 03 Jul 2008
Date of revision:
Economics of public services; evaluation; citizen; consumer; satisfaction; privatization; liberalization; competition;
Other versions of this item:
- Judith Clifton & Daniel Díaz-Fuentes, 2010. "Evaluating Eu Policies On Public Services: A Citizens' Perspective," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 81(2), pages 281-311, 06.
- L96 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Telecommunications
- L38 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Policy
- H41 - Public Economics - - Publicly Provided Goods - - - Public Goods
- L3 - Industrial Organization - - Nonprofit Organizations and Public Enterprise
- L9 - Industrial Organization - - Industry Studies: Transportation and Utilities
- L94 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Electric Utilities
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