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Development and testing of a business process efficiency scale

Author

Listed:
  • Zaheer, Arshad
  • Rehman, Kashif ur
  • Saif, M. Iqbal

Abstract

This study examines the significance of business processes in achieving performance. The objectives of the study are twofold. The first section focuses on developing and validating a business process efficiency scale. Prior literature informs the initial items that comprise the efficiency scale. After developing the prototype scale, the authors then approached local and foreign experts in the field for feedback on individual items. Omitting some items incorporated the expert advice, along with modifying other items to fit with the local culture. We subsequently examined the impact of business process efficiency on employee performance. Using simple random sampling, the research team distributed 252 survey questionnaires to the attendees of a workshop arranged by a local university for its employees. Analysis of 103 valid questionnaires reveals the inefficiency of the overall business processes in the organization. The results of the study show that business process efficiency has a significant impact on employee performance.

Suggested Citation

  • Zaheer, Arshad & Rehman, Kashif ur & Saif, M. Iqbal, 2008. "Development and testing of a business process efficiency scale," MPRA Paper 54467, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:54467
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    References listed on IDEAS

    as
    1. Flie[ss], Sabine & Kleinaltenkamp, Michael, 2004. "Blueprinting the service company: Managing service processes efficiently," Journal of Business Research, Elsevier, vol. 57(4), pages 392-404, April.
    2. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    3. Chowdhury, Shamsud D. & Lang, James R., 1996. "Turnaround in small firms: An assessment of efficiency strategies," Journal of Business Research, Elsevier, vol. 36(2), pages 169-178, June.
    4. Aboody, David & Barth, Mary E. & Kasznik, Ron, 1999. "Revaluations of fixed assets and future firm performance: Evidence from the UK1," Journal of Accounting and Economics, Elsevier, vol. 26(1-3), pages 149-178, January.
    5. Gronroos, Christian & Ojasalo, Katri, 2004. "Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services," Journal of Business Research, Elsevier, vol. 57(4), pages 414-423, April.
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    Cited by:

    1. Imran Ali (Corresponding Author) & Jawaria Fatima Ali & Dr Syed Hassan Raza, 2011. "Determinants of Public Sector Employee’s Performance in Pakistan," Far East Journal of Psychology and Business, Far East Research Centre, vol. 5(3), pages 23-29, November.
    2. Muhamamd Mudasar Ghafoor, 2012. "Role of Demographic Characteristics on Job Satisfaction," Far East Journal of Psychology and Business, Far East Research Centre, vol. 6(3), pages 30-45, January.
    3. Mashallah Valikhani & Ebrahim Hashempoor & Bahador Moradi Vastegani, 2015. "Investigating the Effect of Job-Related Motivational Factors on the Employee and Organizational Performance through Mediating Role of Organizational Participation (Entekhab Industrial Group Case Study," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(7), pages 1-16, July.

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    More about this item

    Keywords

    Business process efficiency; employee performance; process efficiency scale;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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