The paper discusses to what extent innovation is a crucial variable in explaining the success of NOVABASE, a Portuguese IT consultancy firm. In order to proceed with this discussion, the evolution of NOVABASE is described, emphasizing the most important steps in the firm’s trajectory, which are shown to result from the joint influences of upstream technological change, downstream market opportunities, and the firm’s strategic options. Then, the paper reviews some contributions stemming form studies of innovation in services, building on these to form the framework of analysis used in the empirical research. The main results of the empirical work are then presented, leading to the discussion of the possible answers to the question in title.
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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number
3999.
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Find related papers by JEL classification: L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software O30 - Economic Development, Technological Change, and Growth - - Technological Change - - - General
References listed on IDEAS Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
Gallouj, Faiz & Weinstein, Olivier, 1997.
"Innovation in services,"
Research Policy,
Elsevier, vol. 26(4-5), pages 537-556, December.
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