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Critical considerations on defining and measuring performance in public organizations

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  • Cioclea, Alexandra Ema

Abstract

Performance evaluation plays a central role in improving public service quality and increasing efficiency and accountability in the public sector. New Public Management recommends performance evaluation as a tool for rationalizing public budgeting, promoting better reporting systems and developing internal diagnosis systems. This paper aims to analyze the characteristics of performance evaluation and to highlight its influences in public organizations. The study is based on review and analysis of academic research, government documents and personal perspectives. The paper argues that managerial practices and tools for defining and evaluating performance can be used for cultivating the “achievement culture” in public sector organizations.

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File URL: http://mpra.ub.uni-muenchen.de/33642/
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Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 33642.

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Date of creation: 19 Sep 2011
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Handle: RePEc:pra:mprapa:33642

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Keywords: Public management; performance; evaluation; indicators;

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  1. Donald F. Kettl, 1997. "The global revolution in public management: Driving themes, missing links," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 16(3), pages 446-462.
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