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Mediating effects of broadband consumers’ behavior in India

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  • G, Thiagarajan
  • Nakkeeran, Senthilkumar
  • Arockiasamy, Arulraj

Abstract

Internet usage is rapidly growing in areas like cosmopolitan cities, semi-urban cities in India. I-enabled services offered by various government agencies, educational institutions and commercial activities force users of these services to seek superior internet access like broadband, WiMax is likely to replace traditional broadband and dial-up access soon. Interestingly, reforms in telecom sector are taking place at a rapid pace in India. Many private players started internet services affecting monopolistic public sector telecoms. The advent of private ISPs, the consumer behavior and brand choice of broadband consumers are witnessing dynamic shift in favor of private players. Cost competitiveness, transparency, paradigm shift in consumer responsiveness etc weigh in favor of Public Sector telecoms. This paper attempts to identify the factors affecting broadband consumer behavior. Further, paper studies the causes and effects, mediating effects of consumer behavior and conceptualizes a model to capture these effects. The results suggest that adoption of broadband service is playing a mediatory role in consumer satisfaction.

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Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 26840.

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Date of creation: 01 Jul 2010
Date of revision: 27 Jul 2010
Publication status: Published in Marketology 3.5(2010): pp. 01-16
Handle: RePEc:pra:mprapa:26840

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Keywords: Broadband; Adoption; Normative constructs; mediating;

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  1. S. Baranzoni & P. Bianchi & L. Lambertini, 2000. "Market Structure," Working Papers 368, Dipartimento Scienze Economiche, Universita' di Bologna.
  2. Foxall, Gordon R. & Bhate, Seema, 1993. "Cognitive styles and personal involvement of market initiators for 'healthy' food brands: Implications for adoption theory," Journal of Economic Psychology, Elsevier, vol. 14(1), pages 33-56, March.
  3. Faulhaber, Gerald R & Hogendorn, Christiaan, 2000. "The Market Structure of Broadband Telecommunications," Journal of Industrial Economics, Wiley Blackwell, vol. 48(3), pages 305-29, September.
  4. Babin, Barry J & Darden, William R & Griffin, Mitch, 1994. " Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value," Journal of Consumer Research, University of Chicago Press, vol. 20(4), pages 644-56, March.
  5. Flamm, Kenneth & Chaudhuri, Anindya, 0. "An analysis of the determinants of broadband access," Telecommunications Policy, Elsevier, vol. 31(6-7), pages 312-326, July.
  6. N. Sheth, Jagdish & Parvatiyar, Atul, 1995. "Relationship marketing," International Business Review, Elsevier, vol. 4(4), pages 391-396.
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