Advanced Search
MyIDEAS: Login to save this paper or follow this series

Serviciile publice între nevoia cetăţeanului şi posibilităţile administraţiei
[Public services between the citizen need and administration potential]

Contents:

Author Info

  • Grigorescu, Adriana

Abstract

This paper aims at the balance between the citizen and the public authorities with public services as an interface. Public services place themselves at the crossroads of many elements such as: needs of the citizen, social need, public will, public resources, private availability, and civic sense. Without claiming to have identified all factors that converge to defining / structuring the SP / GIS, the paper tried to highlight some of the most important. The social need is covered at the macro level and it represents what society - as a whole - needs. Citizens' needs are more specific, individualized and custom-designed, rundown by gender, age, education, social condition, financial strength, religion, living environment etc. The public will is an expression of what the Administration encompasses in mid- and long-term national strategies and addresses in detail the SP / GIS in sectorial policies where responsibility is assumed. Public resources include in our assessment all resources at the disposal of the Administration at some point. Private availability can be expressed through various forms such as public-private partnerships, development of complementary private sponsorships, donations etc. A balanced public service can also benefit of citizens’ civic sense. Even if they are completely satisfied with the services at hand they understand that it would be without sense to unnecessary ask for them just only because it’s free. An aspect to be emphasized is the meaning of a decent and proper public service, able to satisfy the citizen. The issue should be analyzed, according to the paper, in the terms of the five components of the marketing mix: (a) product, (2) personnel (3) price (4) distribution (5) promotion. Obviously one goal for the citizen, but also for the authorities should be the "perfect mix" of each public service. Defining such a "perfect mix" would lead to “an ideal level” to be reached. By properly adjusting “the archetype”, one could get 2-3 alternatives to be submitted for public debate in order to detect citizens’ standpoints towards an issue. One of citizens’ expectations is related to providing quality SP / GIS, free, at low prices, or partially subsidized. The main concern of the Administration should be directed towards SP/SIG users, their requirements and expectations. Public authorities with responsibilities in the design and supply of SP / GIS must act in full transparency. This involves recognizing citizens’ needs for which the services were designed, what they consist of, who is responsible for providing them and under what terms. In other words, what are the obligations the Administration is assuming and in which way are these going to be met? SP Systems / GIS must be consistently designed and should aim at supporting people and implementing national strategies and policies. What deepens misunderstanding and disharmony between citizen and authorities are the lack of regulation and of long-term stability. Harmonizing the interests of both parties is essential for the smooth existence of the society. Cohabitation between state and private suppliers enables the Administration to design effective and competitive systems, and to decrease investment efforts. Informing citizens on all elements inspiring public decisions with respect to SG / GIS is a vital element in building a relationship citizen-solid authority based on trust and mutual respect.

Download Info

If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
File URL: http://mpra.ub.uni-muenchen.de/25132/
File Function: original version
Download Restriction: no

Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 25132.

as in new window
Length:
Date of creation: 27 May 2010
Date of revision:
Handle: RePEc:pra:mprapa:25132

Contact details of provider:
Postal: Schackstr. 4, D-80539 Munich, Germany
Phone: +49-(0)89-2180-2219
Fax: +49-(0)89-2180-3900
Web page: http://mpra.ub.uni-muenchen.de
More information through EDIRC

Related research

Keywords: public administration; public services; citizen need; economic potential;

Find related papers by JEL classification:

This paper has been announced in the following NEP Reports:

References

References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
as in new window
  1. Lall, Somik V. & Lundberg, Mattias, 2006. "What are public services worth, and to whom ? Non-parametric estimation of capitalization in Pune," Policy Research Working Paper Series 3924, The World Bank.
  2. Aaberge, Rolf & Bhuller, Manudeep & Langørgen, Audun & Mogstad, Magne, 2010. "The Distributional Impact of Public Services When Needs Differ," IZA Discussion Papers 4826, Institute for the Study of Labor (IZA).
  3. Rolf Aaberge & Audun Langørgen & Magne Mogstad & Marit Østensen, 2008. "The Impact of Local Public Services and Geographical Cost of Living Differences on Poverty Estimates," Discussion Papers, Research Department of Statistics Norway 551, Research Department of Statistics Norway.
Full references (including those not matched with items on IDEAS)

Citations

Lists

This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

Statistics

Access and download statistics

Corrections

When requesting a correction, please mention this item's handle: RePEc:pra:mprapa:25132. See general information about how to correct material in RePEc.

For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Ekkehart Schlicht).

If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

If references are entirely missing, you can add them using this form.

If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

Please note that corrections may take a couple of weeks to filter through the various RePEc services.