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Local Public Management: A Spanish Case Study Based on Image Strategy

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  • Ortigueira, Luis C.

Abstract

The control is one of the factors that can contribute to the success of any organization. In this paper, research for one of the most important control types is presented: the management and evaluation of the local public policies. The research determines citizen satisfaction with local services of a public organization; and, also the criteria, analysis and prescriptions of a different group of experts. Application of this research to a significantly sized municipal results in a descriptive, explicative and prescriptive model system being offered that will greatly assist those responsible at the moment in which they formulate or reformulate performance level tests of services, social events, programs and policies.

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File URL: http://mpra.ub.uni-muenchen.de/19364/
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File URL: http://mpra.ub.uni-muenchen.de/19491/
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Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 19364.

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Date of creation: 15 Dec 2009
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Handle: RePEc:pra:mprapa:19364

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Related research

Keywords: Local public policies; public policy evaluation; Image strategy;

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  1. Luis C. Ortigueira, 2007. "A Systems Approach to Public Policies," Working Papers 07.01, Universidad Pablo de Olavide, Department of Business Administration.
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