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Trial experience, satisfaction and incentive to bring another lawsuit: Does aspiration level influence winners and losers?

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  • Yamamura, Eiji

Abstract

This paper used individual level data in Japan to explore how a complainant’s past trial experience influences their satisfaction and incentive to bring a future lawsuit. Controlling for kinds of incidents and a complainant’s individual characteristics, the major findings were; (1) there is a positive relationship between the experience and satisfaction for winners, whereas there is a significant negative relationship for losers, and (2) experience exerts a positive effect on the intention to bring a future lawsuit, not only for winners but also for losers. These results imply that, for losers, a past experience enhances the incentive to bring a future lawsuit, although the experience decreases a complainant’s satisfaction.

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File URL: http://mpra.ub.uni-muenchen.de/16149/
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Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 16149.

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Date of creation: Jul 2009
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Handle: RePEc:pra:mprapa:16149

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Keywords: Trial experience; Lawsuit satisfaction; future lawsuit; winner;

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