Internet Kiosks in Rural India: What Influences Success?
AbstractIn this paper we investigate an example of a very widely applied model for the delivery of IT services to rural and poor populations. The model is one where limited intervention to support infrastructure and coordinate resources is combined with market-based delivery of IT services to the end user (what we call here the “sustainable franchise model”). Though this model has been deployed world-wide by governments, NGOs, and development institutions in the past few years, there has been little research into the determinants of success in such a model. In this paper we examine the example of n-Logue, a franchise of over 1000 locally-owned, Internet kiosks in rural villages in India. We seek to assess how this new sustainable franchise model has worked in practice by analyzing data from 74 of n-Logue’s kiosks. Among other things, we find that gender and education do not affect success, while location and other measures of social standing (age and caste) do. We also find that the uses that villagers have for IT services are not so different from those which first world users have. The lessons we draw from this example are that while local customs and practices must be taken into account (e.g. the caste system), it is not a foregone conclusion that social biases (e.g. against women) cannot be mitigated by good program design.
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Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 1566.
Date of creation: Jan 2007
Date of revision:
Internet; rural development; entrepreneurship; India; information technology;
Other versions of this item:
- Jake Kendall & Nirvikar Singh, 2006. "Internet Kiosks in Rural India: What Influences Success?," Working Papers 06-05, NET Institute, revised Sep 2006.
- Kendall, Jake & Singh, Nirvikar, 2007. "Internet Kiosks in Rural India: What Influences Success?#," Santa Cruz Department of Economics, Working Paper Series qt8rj78792, Department of Economics, UC Santa Cruz.
- O12 - Economic Development, Technological Change, and Growth - - Economic Development - - - Microeconomic Analyses of Economic Development
- O3 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights
- P2 - Economic Systems - - Socialist Systems and Transition Economies
- L8 - Industrial Organization - - Industry Studies: Services
This paper has been announced in the following NEP Reports:
- NEP-ALL-2007-01-28 (All new papers)
- NEP-CWA-2007-01-28 (Central & Western Asia)
- NEP-ICT-2007-01-28 (Information & Communication Technologies)
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