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Questionary Research to Learn State of Affairs of Technological Support CRM

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Author Info

  • Vaněk, Jindřich
  • Suchánek, Petr

Abstract

Evaluation exercise was made on the basis primary research in which service organizations was spoken. They were answered for questions interrelated to customer relationship management (CRM).

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File URL: http://mpra.ub.uni-muenchen.de/11777/
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Bibliographic Info

Paper provided by University Library of Munich, Germany in its series MPRA Paper with number 11777.

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Date of creation: Apr 2006
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Handle: RePEc:pra:mprapa:11777

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Related research

Keywords: CRM; hypothesis; exploited software; cooperative part CRM; outsourcing;

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