A benchmarking model for measuring the efficiency of a humanitarian aid program: a case study of an international NGO
AbstractThis article presents a benchmarking model for measuring the efficiency of organizations that provide humanitarian aid. The model was developed and implemented in the framework of a large international aid program. The model is based on measuring the labor productivity of each organization that provides services and comparing it to the benchmark. Two main results came out from the estimation of the model: (a) there were positive economies of scale in the program meaning that larger organizations were inherently more efficient than smaller ones; (b) the source of the inefficiency was identified, not in the administrative part of the organization, but rather in the programmatic part.
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Bibliographic InfoPaper provided by University Library of Munich, Germany in its series MPRA Paper with number 11222.
Date of creation: 22 Oct 2008
Date of revision:
NGO; humanitarian aid; efficiency; productivity;
Other versions of this item:
- Malki, Elli, 2008. "A benchmarking model for measuring the efficiency of a humanitarian aid program: a case study of an international NGO," MPRA Paper 11317, University Library of Munich, Germany.
- I38 - Health, Education, and Welfare - - Welfare and Poverty - - - Government Programs; Provision and Effects of Welfare Programs
- L31 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Nonprofit Institutions; NGOs
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- Malki, Elli, 2008. "Systematic Approach to the Allocation of Budgets for humanitarian Aid Programs: A Practical Tool for International NGOs," MPRA Paper 10388, University Library of Munich, Germany.
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