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TQM practices and affective commitment: a case of Malaysian semiconductor packaging organizations

Author

Listed:
  • Boon, Ooi Keng
  • Safa, Mohammad Samaun
  • Arumugam, Veeri

Abstract

The purpose of the present study is to examine the effects of the five elements of TQM practices on employees’ affective commitment within six major Malaysian semiconductor contract manufacturing organizations. Despite extensive research on TQM practices, the issue of linking TQM practices with affective commitment has been found to be less focused. Sample size of the study was 377 resulting in a response rate of 75.4 percent. Regression analyses were employed to explore the relationship between TQM practices and affective commitment. Findings of the study reveal that teamwork, organizational communication, organizational trust and teamwork are positively associated with affective commitment. The study also shows that the organizational communication is perceived as a dominant TQM practice and is strongly associated with affective commitment.

Suggested Citation

  • Boon, Ooi Keng & Safa, Mohammad Samaun & Arumugam, Veeri, 2006. "TQM practices and affective commitment: a case of Malaysian semiconductor packaging organizations," MPRA Paper 10864, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:10864
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    File URL: https://mpra.ub.uni-muenchen.de/10864/1/MPRA_paper_10864.pdf
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    References listed on IDEAS

    as
    1. Zhang, Z., 1999. "Developing an instrument for measuring TQM implementation in a Chinese context," Research Report 99A48, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    2. repec:dgr:rugsom:99a48 is not listed on IDEAS
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Sarah Brown & Jolian McHardy & Robert McNabb & Karl Taylor, 2011. "Workplace Performance, Worker Commitment, and Loyalty," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 20(3), pages 925-955, September.
    2. Essono E. Fabiene & Sandeep Lloyd Kachchhap, 2016. "Determinants of Employee’s Commitment among Healthcare Professionals," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 6(2), pages 44-52, April.
    3. Sharifah Rahama Amirul & Khairul Hanim Pazim & Sharifah Milda Amirul & Rasid Mail & Jakaria Dasan, 2022. "Developing and validating the qualitative labour productivity measurement in service industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(4), pages 2853-2874, August.

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    More about this item

    Keywords

    Total quality management; affective commitment; Malaysia; semiconductor industry;
    All these keywords.

    JEL classification:

    • D2 - Microeconomics - - Production and Organizations

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