Performance measurement is a systematic process who affords evaluation of the efficiency and effectiveness of an organization or a program. It applies real information (quantitative and qualitative characteristics) to help managers and customers (in our case, the citizens) to determine whether the expected results are being achieved. In Romania, the performance within the public sector represents a concept not so analyzed and rarely applied in practice. There is not the same situation in countries with a high developed economy , which represent an interest for us, alongside with the European integration.
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Paper provided by University Library of Munich, Germany in its series MPRA Paper with number
10774.
Find related papers by JEL classification: D73 - Microeconomics - - Analysis of Collective Decision-Making - - - Bureaucracy; Administrative Processes in Public Organizations; Corruption H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government P17 - Economic Systems - - Capitalist Systems - - - Performance and Prospects