Advanced Search
MyIDEAS: Login to save this paper or follow this series

Expanding RP-US Linkages in Business Process Outsourcing

Contents:

Author Info

  • Rodolfo, Ceferino S.
Registered author(s):

    Abstract

    The Business Process Outsourcing (BPO) sector has experienced unprecedented global growth. This has greatly benefited the Philippines, where BPO has five main segments: call centers, medical transcription, animation, software development, and shared services. High population level, cultural affinity with the major markets, and advanced telecoms infrastructure are the key advantages of the Philippines. Political stability, on the other hand, is its main weakness. To ensure the sustainability of BPO sector growth in the Philippines, supply- and demand-side issues were examined. From the supply-side, BPO companies are increasingly finding it difficult and costly to attract, recruit, and retain qualified BPO professionals. The Government—both at the national and local levels—has partnered with the BPO industry and with academic institutions in addressing this issue. From the demand-side, on the other hand, critical developments in the United States—the main market for BPO services—highlighted potential threats to sustained BPO growth. First, the uncertain performance of the U.S. economy has led to increasingly vocal U.S. constituencies that demand protection for American workers. Second, heightened security precautions of the US have made it difficult, in general, to obtain visa. This has affected BPO professionals who need to travel to the US for technical, marketing, and human relations requirements of offshore projects. And third, there is an increasing need for data privacy and security especially in emerging BPO segments—health care and financial services. Should negotiations for the proposed RP-US Free Trade Agreement commence, it is recommended that the Philippine Government incorporate discussions on these potential threats to the sustainability of BPO sector growth.

    Download Info

    If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
    File URL: http://serp-p.pids.gov.ph/serp-p/download.php?d=3760&s=3
    Download Restriction: no

    Bibliographic Info

    Paper provided by Philippine Institute for Development Studies in its series Discussion Papers with number DP 2006-10.

    as in new window
    Length: 58
    Date of creation: 2006
    Date of revision:
    Handle: RePEc:phd:dpaper:dp_2006-10

    Contact details of provider:
    Postal: NEDA sa Makati Building, 106 Amorsolo St., Legaspi Village, Makati City,
    Email:
    Web page: http://www.pids.gov.ph/
    More information through EDIRC

    Related research

    Keywords: competitiveness; investment; intellectual property rights; electronic commerce (e-commerce); market access; national treatment; business process outsourcing; cross-border trade in services; temporary entry of business persons; most favored nation; local presence; standards and certification;

    This paper has been announced in the following NEP Reports:

    References

    No references listed on IDEAS
    You can help add them by filling out this form.

    Citations

    Lists

    This item is not listed on Wikipedia, on a reading list or among the top items on IDEAS.

    Statistics

    Access and download statistics

    Corrections

    When requesting a correction, please mention this item's handle: RePEc:phd:dpaper:dp_2006-10. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Aniceto Orbeta).

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If references are entirely missing, you can add them using this form.

    If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.