From Controlled to Loose Co-Production: Benefits Distribution Between Firms and Consumers
AbstractLiterature on innovation and recent marketing contributions stressed the involvement of consumers in the co-production of value, by emphasizing either the role of a single consumer or the community in such process. Few studies coupled the two interrelated dimensions and analyzed their impacts on customersÕ behavior and firm marketing strategies, specifically in terms of benefits achieved. The paper aims at filling this theoretical gap by distinguishing between individual and social co-production, where different levels of consumer engagement can be identified with diverse value sharing outcomes. We argue that not all customers are interested in being involved in the co-production concerning all their consumption activities. Depending on their commitment to participate (centrality of the consumption activity for the customer) and the co-production nature (individual vs. social) four alternative options of co-production emerge, with distinctive managerial features.
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Bibliographic InfoPaper provided by Dipartimento di Scienze Economiche "Marco Fanno" in its series "Marco Fanno" Working Papers with number 0135.
Length: 34 pages
Date of creation: Jun 2011
Date of revision:
co-production; consumer behavior; community; innovation.;
Find related papers by JEL classification:
- O31 - Economic Development, Technological Change, and Growth - - Technological Change; Research and Development; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
- L19 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Other
- M31 - Business Administration and Business Economics; Marketing; Accounting - - Marketing and Advertising - - - Marketing
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- Bellanca, Nicolò, 2011.
"Elementi di una teoria dell'impresa sociale
[Elements of a theory of social enterprise]," MPRA Paper 34537, University Library of Munich, Germany.
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