Administrative Management Processes Improvement Through Collaboration Technologies Implementation

The paper presents the research, experience and results of the use of collaboration and multimedia technologies in the field of administrative management processes and their democratization both in the business and public administration, realized by team of the Technical University-Sofia. The investigation and science work was focused in the enlargement of European administrative space in Bulgaria through all criteria for improving the degree of democratization in all stages of the e-Governance, considered as management process including planning, controlling and decision making processes. For this purpose we are using the collaboration abilities of extended information exchange to give participants in the data transfer opportunities to connect and interact in different directions. The experimental results are evaluated and analyzed by SWOT analysis. The created prototype proved the ability of multimedia collaboration technologies to satisfy the requirements of administrative - management processes through: public transparency improvement, mobile office functionality improvement, interoperability between different management and working levels of government institutions in heterogeneous computer and mobile networks.