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E-government success based on services' reliability

Author

Listed:
  • Ariño, Luis V. Casaló
  • Blanco, Carlos Flavían
  • Gracia, Daniel Belanche

Abstract

Reliability is a key aspect to guarantee e-government initiatives' success and viability. This work analyzes several antecedent factors of the reliability of e-government services. Specifically, we focus on perceptions about the characteristics of e-government services (perceived security and privacy, and perceived ease-of-use), the technology and the service provider (in this case, the government). Results show that all these factors significantly affect the reliability of e-government services, which in turn affects intention-to-use these services. Conclusions and managerial implications derived from results are discussed at the end of this research.

Suggested Citation

  • Ariño, Luis V. Casaló & Blanco, Carlos Flavían & Gracia, Daniel Belanche, 2011. "E-government success based on services' reliability," Apas Papers 327, Academic Public Administration Studies Archive - APAS.
    • Handle: RePEc:nsu:apasro:327
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    File URL: http://www.apas.admpubl.snspa.ro/handle/2010/327
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