The service bullwhip effect
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Bibliographic InfoPaper provided by Tilburg University in its series Open Access publications from Tilburg University with number urn:nbn:nl:ui:12-5905706.
Date of creation: 2013
Date of revision:
Publication status: Published in International Journal of Operations and Production Management (2013) v.33, p.765-788
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This paper has been announced in the following NEP Reports:
- NEP-ALL-2013-06-04 (All new papers)
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Rachel Croson & Karen Donohue, 2006. "Behavioral Causes of the Bullwhip Effect and the Observed Value of Inventory Information," Management Science, INFORMS, vol. 52(3), pages 323-336, March.
- Rogelio Oliva & John D. Sterman, 2001. "Cutting Corners and Working Overtime: Quality Erosion in the Service Industry," Management Science, INFORMS, vol. 47(7), pages 894-914, July.
- Cronin, Matthew A. & Gonzalez, Cleotilde & Sterman, John D., 2009. "Why don't well-educated adults understand accumulation? A challenge to researchers, educators, and citizens," Organizational Behavior and Human Decision Processes, Elsevier, vol. 108(1), pages 116-130, January.
- Gronroos, Christian & Ojasalo, Katri, 2004. "Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services," Journal of Business Research, Elsevier, vol. 57(4), pages 414-423, April.
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