Satisfaction with online commercial group chat: the influence of perceived technology attributes, chat group characteristics, and advisor communication style
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Bibliographic InfoPaper provided by Maastricht University in its series Open Access publications from Maastricht University with number urn:nbn:nl:ui:27-22997.
Date of creation: 2007
Date of revision:
Publication status: Published in Journal of retailing (2007) v.83, p.339-358
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- van Dolen, Willemijn & de Ruyter, Ko & Carman, James, 2006. "The role of self- and group-efficacy in moderated group chat," Journal of Economic Psychology, Elsevier, vol. 27(3), pages 324-343, June.
- Jong, Ad de & Ruyter, Ko de, 2004. "Adaptive versus proactive behavior in service recovery: the role of self-managing teams," Open Access publications from Maastricht University urn:nbn:nl:ui:27-5827, Maastricht University.
- Lee, Ruby P. & Naylor, Gillian & Chen, Qimei, 2011. "Linking customer resources to firm success: The role of marketing program implementation," Journal of Business Research, Elsevier, vol. 64(4), pages 394-400, April.
- Dabholkar, Pratibha A. & Dolen, Willemijn M. van & Ruyter, Ko de, 2009. "A dual-sequence framework for B2C relationship formation: moderating effects of employee communication style in online group chat," Open Access publications from Maastricht University urn:nbn:nl:ui:27-23008, Maastricht University.
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