Queueing models for appointment-driven systems
AbstractMany service systems are appointment-driven. In such systems, customers make an appointment and join an external queue(also referred to as the “waiting list”). At the appointed date, the customer arrives at the service facility, joins an internal queue and receives service during a service session. After service, the customer leaves the system. Important measures of interest include the size of the waiting list, the waiting time at the service facility and server overtime. These performance measures may support strategic decisionmaking concerning server capacity (e.g. how often, when and for how long should a server be online). We develop an ew model to assess these performance measures. The model is a combination of a vacation queueing system and an appointment system.
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Bibliographic InfoPaper provided by Katholieke Universiteit Leuven in its series Open Access publications from Katholieke Universiteit Leuven with number urn:hdl:123456789/164530.
Length: 1-30 pages
Date of creation: 2008
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Web page: http://www.kuleuven.be
Queueing system; Appointment system; Vacation model; Overtime; Waiting list;
Other versions of this item:
- Creemers, Stefan & Lambrecht, Marc, 2010. "Queueing models for appointment-driven systems," Open Access publications from Katholieke Universiteit Leuven urn:hdl:123456789/205409, Katholieke Universiteit Leuven.
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- Marc R. Lambrecht & Philip L. Ivens & Nico J. Vandaele, 1998. "ACLIPS: A Capacity and Lead Time Integrated Procedure for Scheduling," Management Science, INFORMS, vol. 44(11-Part-1), pages 1548-1561, November.
- Chrwan-Jyh Ho & Hon-Shiang Lau, 1992. "Minimizing Total Cost in Scheduling Outpatient Appointments," Management Science, INFORMS, vol. 38(12), pages 1750-1764, December.
- Gabriel R. Bitran & Devanath Tirupati, 1991. "Approximations for Networks of Queues with Overtime," Management Science, INFORMS, vol. 37(3), pages 282-300, March.
- Ho, Chrwan-Jyh & Lau, Hon-Shiang, 1999. "Evaluating the impact of operating conditions on the performance of appointment scheduling rules in service systems," European Journal of Operational Research, Elsevier, vol. 112(3), pages 542-553, February.
- Creemers, Stefan & Colen, Pieter & Lambrecht, Marc, 2012. "Evaluation of appointment scheduling rules: a multi-performance measures approach," Open Access publications from Katholieke Universiteit Leuven urn:hdl:123456789/347870, Katholieke Universiteit Leuven.
- Creemers, Stefan & Beliën, Jeroen & Lambrecht, Marc, 2011. "The optimal allocation of server time slots over different classes of patients," Open Access publications from Katholieke Universiteit Leuven urn:hdl:123456789/314746, Katholieke Universiteit Leuven.
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