Problèmes méthodologiques posés par la simulation de processus de production de services. L'exemple d'un service d'urgences
Abstract
L’amélioration de l’efficacité et de l’efficience des processus de production de services passe par une mobilisation des techniques de simulation. Dans ce cadre, la modélisation d’un processus dépend des objectifs poursuivis et des propriétés de l’approche de la modélisation mobilisée (simulation basée sur les objets, simulation orientée objet, simulation multi-agents). On discutera ces problèmes méthodologiques avant de les illustrer avec une simulation détaillée des processus d’un service d’urgences.Download Info
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Paper provided by Université Paris-Dauphine in its series Open Access publications from Université Paris-Dauphine with number urn:hdl:123456789/2890.Length:
Date of creation: 2007
Date of revision:
Publication status: Published in Journal Européen des Systèmes Automatisés (2007) v.41, p.1083-1112
Handle: RePEc:ner:dauphi:urn:hdl:123456789/2890
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Related research
Keywords: Approches de modélisation et de simulations; Processus de production de services; Efficience et efficacité;Find related papers by JEL classification:
- O14 - Economic Development, Technological Change, and Growth - - Economic Development - - - Industrialization; Manufacturing and Service Industries; Choice of Technology
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