Service innovation in manufacturing firms : evidence from Spain
AbstractThe ways in which manufacturing firms come to offer services to customers – servitisation or servicisation – are attracting considerable attention. This paper examines an innovation survey of Spanish firms in order to investigate one aspect of this phenomenon: the introduction of new or improved services by manufacturers. Specifically, the paper analyses the determinants of service innovations in manufacturers and determines whether they differ from those of product or process innovations in these same firms. The study finds that almost 20 percent of the firms in the sample have introduced such services in the recent past and that important differences exist between service and product (goods) innovations, with service innovations being particularly related to human resource development and closer links to customers. This suggests that service innovation by manufacturers has much in common with the innovation patterns detected in service sector firms. Intriguing differences across manufacturing sectors are also noted, with the lowest- and highest-tech sectors reporting more service innovations than the medium-tech sectors
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Bibliographic InfoPaper provided by Universidad Carlos III de Madrid in its series Open Access publications from Universidad Carlos III de Madrid with number info:hdl:10016/13490.
Length: 144–155 p.
Date of creation: Feb 2012
Date of revision:
Publication status: Published in Technovation (2012-02) v.v. 32, p.144–155-
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Web page: http://www.uc3m.es
Innovation; Manufacturing; Service; Servitisation;
This paper has been announced in the following NEP Reports:
- NEP-ALL-2012-03-08 (All new papers)
- NEP-CSE-2012-03-08 (Economics of Strategic Management)
- NEP-HME-2012-03-08 (Heterodox Microeconomics)
- NEP-INO-2012-03-08 (Innovation)
- NEP-KNM-2012-03-08 (Knowledge Management & Knowledge Economy)
- NEP-SBM-2012-03-08 (Small Business Management)
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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"Heterogeneity in R&D Cooperation Strategies,"
CEPR Discussion Papers
4021, C.E.P.R. Discussion Papers.
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- Belderbos, Rene & Carree, Martin & Diederen, Bert & Lokshin, Boris & Veugelers, Reinilde, 2004. "Heterogeneity in R&D cooperation strategies," Open Access publications from Maastricht University urn:nbn:nl:ui:27-15273, Maastricht University.
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