Training plans, manager’s characteristics and innovation in the accommodation industry
AbstractThis paper explores the effect of training plans and managerial characteristics on innovation activity in the hospitality sector. This sector is featured by being labor-intensive so the examination of employment and managers skills deserves attention in order to determine the level of quality and competitive advantage in the provision of services. The data in the paper comes from a questionnaire administered to hotel managers in a representative sample of hotels in the Balearic Islands, a leading tourist destination. Results suggest that training plans positively affect innovation-related decisions and the extent of their implementation; however, managers should have more than experience to manage the innovation change, specifically skills and capabilities
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Bibliographic InfoPaper provided by Universidad Carlos III de Madrid in its series Open Access publications from Universidad Carlos III de Madrid with number info:hdl:10016/12678.
Date of creation: 2012
Date of revision:
Publication status: Published in International Journal of Hospitality Management (2012) v.v. 31, forthcoming, p.-
Contact details of provider:
Web page: http://www.uc3m.es
Innovación; Hoteles; Formación;
This paper has been announced in the following NEP Reports:
- NEP-ALL-2011-12-13 (All new papers)
- NEP-CSE-2011-12-13 (Economics of Strategic Management)
- NEP-TUR-2011-12-13 (Tourism Economics)
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
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