Hotel management in Cuba and the transfer of best practices
AbstractThe main purpose of this paper is to analyse the management challenges faced by international hotel operators when applying universally accepted management principles to the Cuban hospitality market. The authors use both secondary and primary research sources based on fieldwork carried out in Cuba during the first semester of 2003 and a later visit during the months of December 2003 and January 2004. Eight in depth interviews were conducted with senior executives of Cuban, Spanish and French hotel corporations. The paper presents a scenario where the state’s role in the protection of the socialist revolutionary principles, combined with the need to adopt some market based management practices, constitutes a singular case in the world of hotel management. In the current Cuban institutional context, the implementation of some western best management practices can produce significant results, while others produce negative outcomes, and therefore, should be held back until the institutional context is changed. The paper has implications for managers in suggesting that from a hotel perspective, the application of universally accepted best management practices must be carried out practice by practice and country by country. This paper contributes to increased knowledge about the dilemmas of managing hotels in a still highly centralised socialist country but with an increasingly market based economy
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Bibliographic InfoPaper provided by Universidad Carlos III de Madrid in its series Open Access publications from Universidad Carlos III de Madrid with number info:hdl:10016/12245.
Length: 470 p.
Date of creation: 2005
Date of revision:
Publication status: Published in International Journal of Contemporary Hospitality Management (2005) v.v. 17, p.455-468
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Web page: http://www.uc3m.es
Cuba; Best practice; Hospitality management; Hotel and catering industry;
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- Camilla Jensen, 2003. "Socialism, Spillovers and Markets in Cuba," Post-Communist Economies, Taylor and Francis Journals, vol. 15(3), pages 435-459.
- Gómez Selemeneva, D. & Ortigueira, Luis C., 2007.
"La expansión internacional como Estrategia Corporativa: Estudio de Caso de la Industria Hotelera en Iberoamérica
[International Expansion as Corporate Strategy: A Case Study of Hotel Industry in ," MPRA Paper 11240, University Library of Munich, Germany, revised 06 Feb 2008.
- Gomez Selemeneva, D., 2008.
"Cooperación en el Caso de la Gestión Hotelera en Cuba: Modelo para su Monitoreo Considerando el Criterio de los Expertos Implicados
[Coopetition in the Case of Hotel Management in Cuba: Model of ," MPRA Paper 11175, University Library of Munich, Germany.
- Henthorne, Tony L. & George, Babu P. & Williams, Alvin J., 2009. "The Evolving Service Qulture of Cuban Tourism: A Case Study," MPRA Paper 25319, University Library of Munich, Germany, revised 13 Sep 2009.
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