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The Value of Bosses

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  • Edward P. Lazear
  • Kathryn L. Shaw
  • Christopher T. Stanton

Abstract

How and by how much do supervisors enhance worker productivity? Using a company-based data set on the productivity of technology-based services workers, supervisor effects are estimated and found to be large. Replacing a boss who is in the lower 10% of boss quality with one who is in the upper 10% of boss quality increases a team’s total output by more than would adding one worker to a nine member team. Workers assigned to better bosses are less likely to leave the firm. A separate normalization implies that the average boss is about 1.75 times as productive as the average worker.

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Bibliographic Info

Paper provided by National Bureau of Economic Research, Inc in its series NBER Working Papers with number 18317.

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Date of creation: Aug 2012
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Handle: RePEc:nbr:nberwo:18317

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Cited by:
  1. Nicola Lacetera & Bradley J. Larsen & Devin G. Pope & Justin R. Sydnor, 2013. "Bid Takers or Market Makers? The Effect of Auctioneers on Auction Outcomes," NBER Working Papers 19731, National Bureau of Economic Research, Inc.
  2. Nicholas Bloom & Renata Lemos & Raffaella Sadun & Daniela Scur & John Van Reenen, 2014. "The New Empirical Economics of Management," CEP Occasional Papers 41, Centre for Economic Performance, LSE.
  3. Hideo Owan & Shingo Takahashi & Tsuyoshi Tsuru & Katsuhito Uehara, 2014. "Finding good managers: an econometric case study of a large Japanese auto dealership," Working Papers EMS_2014_08, Research Institute, International University of Japan.

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