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Managing Customers' Training Choices: Findings from the Individual Training Account Experiment

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Author Info

  • Sheena McConnell
  • Elizabeth Stuart
  • Kenneth Fortson
  • Paul Decker
  • Irma Perez-Johnson
  • Barbara Harris
  • Jeffrey Salzman
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    Abstract

    A key goal of the Workforce Investment Act of 1998 (WIA) is to provide people with choices in the types of services they receive. This goal was addressed by requiring that vouchers or individual training accounts (ITAs) be used for WIA-funded training. Workforce agencies were given a great deal of flexibility about how to implement ITAs, but had little information on which to base this choice. This report addresses this information need by presenting findings from an experimental evaluation of three approaches to implementing ITAs. The approaches varied by how much counseling was required, whether the counselor could veto a choice, and how the amount of the ITA was set. The evaluation examined the effect of each approach on the use of counseling, receipt of training, and employment and earnings outcomes.

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    File URL: http://mathematica-mpr.com/publications/pdfs/managecust.pdf
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    Bibliographic Info

    Paper provided by Mathematica Policy Research in its series Mathematica Policy Research Reports with number 5222.

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    Length: 156
    Date of creation: 30 Dec 2006
    Date of revision:
    Handle: RePEc:mpr:mprres:5222

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    Postal: Mathematica Policy Research P.O. Box 2393 Princeton, NJ 08543-2393 Attn: Communications
    Fax: (609) 799-0005
    Web page: http://www.mathematica-mpr.com/
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    Related research

    Keywords: ITA; Training Choices; Individual Training Account;

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    Cited by:
    1. Michaelides, Marios & Benus, Jacob, 2010. "Are self-employment training programs effective? Evidence from Project GATE," MPRA Paper 20880, University Library of Munich, Germany.

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