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Main features of Italian banking service: a cross-regional dynamic analysis

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Author Info
Michela Lacangellera
Paolo Mariani

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Abstract

A strategy of exploratory multidimensional statistical analysis about key attributes of banking services is proposed. A static perspective, showing customers evaluation of banking offer as a whole, is followed by a dynamic view, analyzing regional paths across the considered waves, according to the importance and evaluation of the service attributes.

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File URL: http://www.statistica.unimib.it/utenti/WorkingPapers/WorkingPapers/20050601.pdf
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File Function: First version, June 2005
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Paper provided by Università degli Studi di Milano-Bicocca, Dipartimento di Statistica in its series Working Papers with number 20050601.

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Date of creation: Jun 2005
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Handle: RePEc:mis:wpaper:20050601

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  1. Lavit, Christine & Escoufier, Yves & Sabatier, Robert & Traissac, Pierre, 1994. "The ACT (STATIS method)," Computational Statistics & Data Analysis, Elsevier, vol. 18(1), pages 97-119, August. [Downloadable!] (restricted)
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  1. Alessandro Zeli & Paolo Mariani, 2009. "Productivity and profitability analysis of large Italian companies: 1998–2002," International Review of Economics, Springer, vol. 56(2), pages 175-188, June. [Downloadable!] (restricted)
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This page was last updated on 2009-12-13.

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