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Global indexes for the evaluation of university teaching

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Author Info
Giovanna NICOLINI ()
Francesca DE BATTISTI ()

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Abstract

In this paper we propose a set of overall indexes for measuring quality and satisfaction of a University Degree Course. These indexes are given by a linear combination of partial indexes according to the "Formative Model", like SERVQUAL or SERVPERF. The differences among them are due to unlike measure getting for the partial indexes and to different weighting

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Publisher Info
Paper provided by Department of Economics University of Milan Italy in its series Departemental Working Papers with number 2004-15.

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Date of creation: 01 Jan 2004
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Handle: RePEc:mil:wpdepa:2004-15

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  1. Giovanna Nicolini & Francesca De Battisti, 2003. "A formative model for measuring customer satisfaction with a degree course," Departemental Working Papers 2003-23, Department of Economics University of Milan Italy. [Downloadable!]
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