The rasch model to measure service quality
AbstractIn this paper the Rasch model will be considered, a statistical tool arising from psychometric field, which allows the examination of the service quality through the known variables: for each of those an objective measure is obtained. In particular, the application of Rasch model will concern the quality of university teaching. Moreover a method will be proposed to obtain a segmentation of student population only based on satisfaction index
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Bibliographic InfoPaper provided by Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano in its series Departmental Working Papers with number 2003-27.
Date of creation: 01 Jan 2003
Date of revision:
Customer Satisfaction; Rasch Analysis; Latent Variables; Calibration;
This paper has been announced in the following NEP Reports:
- NEP-ALL-2004-10-18 (All new papers)
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- Giovanna NICOLINI & Francesca DE BATTISTI, 2004. "Global indexes for the evaluation of university teaching," Departmental Working Papers 2004-15, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
- Francesca DE BATTISTI & Silvia SALINI & Alberto CRESCENTINI, 2004. "Statistical calibration of psychometric tests," Departmental Working Papers 2004-16, Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano.
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