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The rasch model to measure service quality

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Author Info
Francesca DE BATTISTI ()
Giovanna NICOLINI ()
Silvia SALINI ()

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Abstract

In this paper the Rasch model will be considered, a statistical tool arising from psychometric field, which allows the examination of the service quality through the known variables: for each of those an objective measure is obtained. In particular, the application of Rasch model will concern the quality of university teaching. Moreover a method will be proposed to obtain a segmentation of student population only based on satisfaction index

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Publisher Info
Paper provided by Department of Economics University of Milan Italy in its series Departemental Working Papers with number 2003-27.

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Date of creation: 01 Jan 2003
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Handle: RePEc:mil:wpdepa:2003-27

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Related research
Keywords: Customer Satisfaction; Rasch Analysis; Latent Variables; Calibration;

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  1. Francesca DE BATTISTI & Silvia SALINI & Alberto CRESCENTINI, 2004. "Statistical calibration of psychometric tests," Departemental Working Papers 2004-16, Department of Economics University of Milan Italy. [Downloadable!]
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This page was last updated on 2009-11-26.

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